Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Safari won't open pdf's

Hi, when I click any pdf on safari, it won't open the pdf it just brings up a dark grey screen and doesn't load. I am running Safari 5.1.1 and OSX Lion. I have removed the Adobe plugin from Library and put Adobe Reader in the trash, however, I am still getting the same problem.

Posted on Nov 1, 2011 6:29 AM

Reply
13 replies

Sep 29, 2013 5:07 PM in response to kwright2713

Go to: Library/Internet Plug-ins and remove <AdobePDFViewerNPAPI.plugin>. That fixed the Safari issue but I'm still working on the same PDF issue in Firefox. I'm going to remove <AdobePDFViewer.plugin> to see if that fixes the Firefox PDF issue.


Hey Yermudder, I found nothing about "User Terms" in either Reader v9.x.x nor Reader v11.x.x.

Sep 29, 2013 5:29 PM in response to niteowl

Dunno then. When I first downloaded Reader 11.0.04, it did the usual thing when I first installed it--showed me the User Terms and made me agree. After that it worked fine with Safari 6.0.5. I'm running Mountain Lion, if that makes any difference. Maybe you need to go to Safari preferences make sure the "Open safe files" box is checked.

Sep 30, 2013 4:04 PM in response to Yermudder

I believe that the Safari preferences setting "Open safe files" only deals with files actually DOWNLOADED to the computer, not stuff that isn't actually downloaded but that is supposed to open in a new Safari browser window.


I have never had "Open safe files" selected, not ever, and I've never had PDFs not open in a browser window unless some other something or other was causing the problem, in this case it was <AdobePDFViewerNPAPI.plugin>.


Removing that Plugin is what worked for me......


Since don't remember any version of Adobe Reader Application ever asking me to ‘accept terms’ when I've opened it (unless it was on the Adobe web site before I was allowed to download the software*) I can't say that it isn't also problematic.


*That makes the most sense to me

Safari won't open pdf's

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.