Previous 1 2 3 Next 36 Replies Latest reply: Jun 8, 2013 5:03 AM by Soph81 Go to original post
  • southphilly Level 1 (0 points)

    I have same problem.  Never had proximity sensor issue in past.  I have an iphone4 and purchased it when it first came out almost 2 years ago.  Did the ios 5 upgrade and immediately had the problem.  Everytime I'm on the phone, it get ssuper hot casue light doesnt turn off.  I also mute the call, try to put it on facetime, call other people.  It's driving me NUTS!!!!  Took to Apple, they wanted me to replace the phone.  I reset, restored, restored as new iphone,  Still a problem.  I updated to 5.1.1 and it fixed it for a short time (like a few days), then immediately it started again.  I read a post that says if you put pressure in upper left hand corner of phone (like pinhc it) the sensor will work and beleive it or not it did.  But it only works while applying pressure so not very useful when on a call.

     

    HELP!!  Apple, please acknowledge its a software problem and fix it!

     

    My hisband has same phone, did same upgrade and his is fine.  But mine started immediately after upgrade, 5.1.1 fixed it for a few days and now back to annoying me!

  • Magdale Level 1 (0 points)

    Any news? I replaced cable proximity too but nothing change! Some problem for me! Help!!!

  • Enrico Pangan Level 1 (0 points)

    I have the same problem with iPhone 4S iOS 5.1.1.

     

    When I restart the phone (i.e. press power and home button for 10 seconds and start again), it would work for a while but would fail again after some time. I don't remember having this problem a few months ago.

  • Magdale Level 1 (0 points)

    Enrico if you solve it please write me a magdale76@hotmail.com

     

    I had been crazy for this proximity sensor that doesn't work!!!

     

    thank you very much

     

    ps. I suppose It's a software problem

  • Enrico Pangan Level 1 (0 points)

    I would think this is a software problem. I didn't have this problem before although I cannot pinpoint exactly when I started having this problem.

  • Lawrence Finch Level 7 (34,946 points)

    Might the problem have started when you put a new case or screen protector on the phone, partially covering the sensor?

  • Magdale Level 1 (0 points)

    No cover for me...it's original. Mauve the problem starter when I do some update but I dont remember of 4 or 5

  • Magdale Level 1 (0 points)

    Sorry for the english..I forgot t9 in Italian :)

  • Enrico Pangan Level 1 (0 points)

    I don't think it's the case or the screen protector. It was working fine until a few months ago and I've been using the same case and screen protector since I got my phone last year.

  • Lawrence Finch Level 7 (34,946 points)

    Try removing it anyway. Can't do any harm, and either way you learn something.

  • Magdale Level 1 (0 points)

    I tryed to remove all and changed proximity sensor too! So I think the problem It's via software and no hardware. What do yuo think? Thank you

  • Enrico Pangan Level 1 (0 points)

    Tried it before already and it didn't fix it. Always works after restart, then stop working again. All the signs showing it's a software issue.

  • Lawrence Finch Level 7 (34,946 points)

    If its a software issue why doesn't my phone have it, and why don't most of the other 250 million iPhones have it? (If they did there would be tens of thousands of posts about it, as demonstrated by the number of posts about battery life).

     

    It may be an issue specifically with your software. If it is restoring as a New phone should fix it.

  • Enrico Pangan Level 1 (0 points)

    Thanks Lawrence for trying to help.

     

    Unfortunately, as you can see from this thread, the exact issue (i.e. how to replicate it, how to fix it, etc) is not yet clear to all those who have it. Just because it's a software issue doesn't mean it has to manifest on all 250 million iPhones. It could be because of a combination of iOS 5 and a particular app or a particular setting.

     

    iOS6 is coming out soon. Let's see if that fixes it.

  • Enrico Pangan Level 1 (0 points)

    By the way, I tried restoring as a new phone as well. Worked once and only once. Issue still there. Also found a bigger thread discussing the same issue so obviously not a rare case.

    Issue with Proximity Sensor during calls

    Issue with Proximity Sensor during calls - Continued v2