Doing a firmware update, when computer restarted it went to a grey screen and has stayed there for an extended period 45min. Should I shutdown with the power key or will this mess the systeup?
MacBook Pro, Mac OS X (10.0.x)
If I were you I would shut down, boot up and hope for the best.
There's not much else you can do.
If that doesn't solve it you can take it to an Apple Store or Apple Reseller.
The latest firmware update is slow and goes through a couple restarts, at least on mine...first download and install went as normal, then shutdown, restart but with a tone instead of the usual chime, after several minutes the Apple logo and grey screen, and a progress bar, then shutdown again and restart with the usual chime and the Apple logo. Since the system has been working fine.
If you do the power down/up and the system freezes on you, do as HAL says and take it to an Apple store and have the genius bar folks work on it.
Thanks for responding.
I gritted my teeth and shut the system down, restarted and updates started loading normally from there.
Firmware update on new MacBook Pro
