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iCloud Available Storage Amount is Wrong

I have 15GB of storage on iCloud, my total storage space used by backups is 1.1GB, but iCloud says I've used 5.5GB of my space already. How can I "clear out" or reset the iCloud storage meter?


A bit of history


I have backed up both my iPad and iPhone to iCloud, but not without problems. I have over 9GB of photos on my iPhone but I cannot seem to get iCloud to back up all those images. I was able to backup everything else on the phone, but every time I try to backup the images, iCloud says my backup has failed. So I told it not to backup the photos and in doing so confirmed that I wanted iCloud to delete the backup in iCloud. That was yesterday. Today it still shows that I am using more space than I should be. Once I clear out this old backup I hope to try and backup my photos again


Here is a pic of the iphone icloud status:


User uploaded file

Posted on Nov 2, 2011 2:29 AM

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10 replies

Nov 2, 2011 2:50 AM in response to Wayan_V

I have over 9GB of photos on my iPhone but I cannot seem to get iCloud to back up all those images


Depending on files sizes Photo Stream only allows for 1,000 photos > http://www.apple.com/icloud/features/photo-stream.html



Today it still shows that I am using more space than I should be.



You can try deleting the photo cache on the iPad and iPhone in order to free up storage space > iTunes: Understanding the iPod Photo Cache folder

Nov 2, 2011 2:59 AM in response to Carolyn Samit

Depending on files sizes Photo Stream only allows for 1,000 photos > http://www.apple.com/icloud/features/photo-stream.html

What??!! Only 1000 photos? I have over 5,000 photos on my iPhone. Also, I don't have Lion (not until they fix the dual screen issue) so I don't have Photo Stream on my Mac. That means I would loose any photo that is older than 30 days or greater than 1,000? Yikes! Forget that!

Nov 2, 2011 3:05 AM in response to Carolyn Samit

Carolyn Samit wrote:


I understand that. But if you delete the cache it will reduce the storage space required in iCloud.

My goal is not to delete my 5,000 photos off my iPone, my goal is to have iCloud backup my entire photo archive so i don't have to worry about loosing it if something happens to my iPhone. Note that whole poit is not to delete my cache on the iPhone. I do not have an iTunes backup to delete.

Nov 2, 2011 3:13 AM in response to Wayan_V

So the answer is: iCloud only backs up the last 30 days or 1,000 photos - even if you pay for more GB of storage?


This is a ridiculous restriction, especially when Apple is charging $2/year per GB of storage. If I am paying for extra storage, I should be able to backup everything on my iPhone or iPad, for as long as I want to the limit of my purchased GB amount. That is the whole point of a backup service - to back up all your files.


Here I thought iCloud was a virtual Time Machine for iOS devices. Sadly, its not.


I will be asking for a refund for the extra iCloud storage I purchased and not be turning on Photo Stream nor using iCloud for any files that matter until iCloud becomes a real cloud storage service.

Nov 22, 2011 9:08 AM in response to Wayan_V

I am having a similar problem using iCloud. I took nearly 5 gigs of photos and video within the first month of purchasing my iPhone 4s. I kinda like the photostream because it allows me to grab photos from my phone right on my PC to email or whatever. So I thought I would be smart by downloading the photos from my phone to my PC, and I cleared out my phone and my photostream. Sadly though, the photostream is still full, so I can't use it I guess until it resets after 30 days?

Apple, why do you make me sad?

iCloud Available Storage Amount is Wrong

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