Previous 1 2 Next 18 Replies Latest reply: Apr 8, 2012 12:09 PM by mrdwt
alyssafrombrampton Level 1 Level 1 (0 points)

My MMS messaging worked for the first couple of days that I had the 4S (2 weeks ago) but now it won't let me send or recieve picture messages.  Sometimes the MMS would be sent at a much later time (a friend recieved it at 5am when I sent at 7pm the day before), sometimes when I would restart my phone, then I would recieve an MMS message... all very inconvient.  I've discussed with my carrier (Rogers) and they did a number of "tests" on their end to figure out what could be causing it.  They suggested to restore the phone to the factory settings to test it out and if it worked, I could restore my phone from my backup.  I restored from orignal, and MMS worked, but once I restored from back up, it stopped working again.  I'm content with restoring from factory but then I lose everything I have saved.  Any ideas?


iPhone 4S, iOS 5
  • apasc Level 1 Level 1 (0 points)

    I am unable to send MMS - just keep getting message send failure.  I contacted carrier, O2, and they advise that it is a bug in iOS5 and that Apple know about it and are working on a fix.  Anyone any idea when fix due?

  • diesel vdub Level 7 Level 7 (21,975 points)

    If it works with the device in a clean state (i.e. restored as new) and then stops working when the device is restored from backup, that clearly indicates it is a setting or corrupted file in the backup.

     

    Has the following been tried?

    • Settings > General > Reset > Reset Network Settings
    • Different SIM card
    • Reset or Restart the device
    • Settings > General > Network > Enable 3G, turn this off.  (If this rectifies, could indicate a network issue)
    • Is Settings > General > Network > Cellular Data On or Off?  It must be ON for MMS to work.
  • alyssafrombrampton Level 1 Level 1 (0 points)

    My carrier suggested I do that but it didn't work.

     

    I ended up finding out the problem... I was using an app called Onavo, which helps shrink your data usage.  For some reason, that was preventing my messages from going through.  So needless to say, the app got the boot.

  • BretBaber Level 1 Level 1 (0 points)

    I don't have that app and I"m having similar problems.

  • Benjamonk Level 1 Level 1 (0 points)

    I have the exact same problem, O2 advised me it's a fault with ios5 and apple are working on a fix? It would be helpful if this is a know fault to get some confirmation from Apple that this is the case.

  • Benjamonk Level 1 Level 1 (0 points)

    UPDATE TO MY POST ABOVE:

     

    Resetting network settings appears to have work at least for now, I have managed to send a couple of pic messages.

  • mrdwt Level 1 Level 1 (0 points)

    I have the same problem with my phone and O2 !

    THey tell me it's a software issue and apple will fix it soon

    BUt when I contact apple they have no idea ! Surly apple need

    TO stop selling phones with incompatible  carrier software !

  • diesel vdub Level 7 Level 7 (21,975 points)

    mrdwt wrote:

     

    Surly apple need TO stop selling phones with incompatible  carrier software !

    Surely people should educate themselves before making misinformed and ignorant statements.

  • mrdwt Level 1 Level 1 (0 points)

    Thanks for reply !

    I may be misinformed , maybe you can inform me on who's at fault for the mms error , as all settings are correct and I'm not the only person with this error !!!!!

    Solve the issue for me if you are so informed yourself !

  • diesel vdub Level 7 Level 7 (21,975 points)

    Try the troubleshooting steps already provided in this thread if you have not already.

    Verify with the carrier that the account is properly provisioned for SMS/MMS messages.

    If it were really an Apple issue, then every iPhone user on OS on the specific version of iOS would be having the same issue.  That simply is not the case.

  • mrdwt Level 1 Level 1 (0 points)

    just been on the phone with 02 again . ive been told :

    issue is with apple and o2 are waiting on an update from apple to fix the mms issue with random iphone 4s phones. mine being 1 of them. im just disapointed with how long it takes.....

  • Benjamonk Level 1 Level 1 (0 points)

    To be fair, many users on this forum aren't technical experts. I was also told, by O2 that that the MMS issue was an iOS problem that Apple are aware of. When I spoke to Apple they categorically denied this. One organisation is lying, but which one? It's incredibly frustrating, I've had this problem for 3 months now, which isn't acceptable.

  • Benjamonk Level 1 Level 1 (0 points)

    Hi mrdwt, others on this forum suggest resetting network settings fixes this problem. It did for me but only for a couple of days. If you phone Apple they will tell you to do a full factory reset then and then restore. This is quite a lot of hassle but did work for me. Over time the mms issue reoccurs though, I've done this twice since Xmas.

     

    I'm not going to pretend to be an expert or guess at the technical reasons for this issue - just sharing my experiences incase it helps.

     

    Good luck!

  • mrdwt Level 1 Level 1 (0 points)

    THank you benjamonk , I'm gonna try this temp fix !

    Fingers crossed .

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