I have the Verizon total coverage plan and my iPhone is less than a year old. I dropped it and the screen cracked. The home button also is kind of worn out and needs to be pressed pretty hard. Some people thinn my phone is broken when they use it because they can't get the home button to work. Do either of these warrant free replacement from Verizon or Apple?
iPhone 4, iOS 4.2.7
No. Warranty does NOT cover accidental damage. Your phone will be replaced for $149.
Every iPhone comes with one year of hardware repair coverage through its limited warranty and up to 90 days of complimentary support. AppleCare+ for iPhone extends your coverage to two years from the original purchase date of your iPhone1 and adds up to two incidents of accidental damage coverage, each subject to a $49 service fee.2
AppleCare+ is for the iPhone 4S, not any other iPhone. All other iPhones have the limited warranty as you noted. That warranty does NOT cover accidental damage.
That's so dumb. What's the point of paying for the insurance if I have to pay more to get it fixed than it would cost me to fix it myself?
Also what about the home button? It's worn out from regular use, not from an accident.
You seem to be confusing warranty with insurance. 2 different things. Apple doesn't offer insurance. Only a warranty. You can purchase 3rd party insurance, but that's outside of Apple.
In any case, arguing with you is pointless. Like it or not, the warranty is what it is. You've voided it by accidentally dropping your phone. Your damage won't be covered, and Apple won't repair one problem (home button) and leave the other. You have no way of proving that the home button is "worn out from regular use" and was not broken when you dropped it.
Your options at this point are:
1) out of exchange warranty through Apple for $149
2) finding a 3rd party repair shop since you've no vaild warranty anyway
3) buy a new phone
4) do nothing
Cracked screen and worn out home button
