iPod/Music App in iOS5 not sorting artist list alphabetically

I had the same problem, but it was fixed when I "rebooted" the system. You can also try to reset the iPhone by holding both the home and power button.

Have this fixed the problem with your iPhone?

Kalkas

Kalkas, how do you reboot the system? Turning off and on did not help here.

Very disappointed with the ipod functionality of iphone, first album shuffle gone, now I can't even find my music. Pretty pathetic.

Has anyone else called customer support? I still believe this is our best course of action. Refer to my post on March 9th. Direct customer support to this thread.

It's now been a few weeks and the person I last spoke with HAS NOT gotten back to me. Apple is really dropping the ball on this one. This is twice now that supervisors have promised to call me back with an update to no avail.

Throw me into this list too. This problem only started recently, noticing it today. I can't narrow down any cayuse of it.

Regardless, everything in this thread has failed to lift the issues. I even used a filer explorer to remove the cache files of the library in hopes that a new generation of the file would properly organize the music, as seen by Orpheus1120 here: http://forums.macrumors.com/showthread.php?t=1277230.

I will be calling Apple support soon.

iOS 5.0.1

Latest iTunes

iPhone 4

Windows Vista, 32-bit

EDIT: On second though, last night was the first night I synced a song not from my computer directly, but by downloading it via the itunes store app after i had purchased it on the computer.

I dont use iTunes Match, or store any data on iCloud.

If someone calls, please ask about the media caching files. I will be doing so soon.

Don't know why this keeps happening but its frustrating.

However if you retore and use the back up you just did, the library gets back to normal,at least the 9 out 10 times i have already😠!!! it ususally happens when you add music =/.

Did you call?

I sent another email to the supervisor I last spoke with.

Nothing in return.

This situation is really irritating me. When I speak with a supervisor, they act like they care soooo much. Then there's absolutely NO follow-thru whatsoever.

I would call it a day and switch to Android, but guess what? I've invested in the Apple ecosystem. It would cost me hundreds of dollars to get a new car audio unit that isn't iPhone only. My alarm clock...works only with Apple products.

Sigh.

I'm probably going to call again today.

Hmm, then I guess I was lucky that my reboot fixed the problem. I simply reset the iphone by holding both home and power button. Maybe you should also do a restore of your iphone if reseting the iphone does not help?

Kalkas

A restore helped for about an hour. However, before I'd even had a chance to play anything, the artist/song/album lists were mixed up again.

Wonder if the latest iTunes update fixes this?

I believe I have resolved this problem - at least for myself.

Apparently, the problem lies with my changing the names of artists / albums / etc on my music on Itunes. Although this uploaded the new information to my phone, the phone was NOT smart enough to realize it needed to REINDEX the information.

Since all of my music is stored in the cloud, I simply turned IMATCH OFF on the phone and then turned it back on. This resolved MY problem and I hope that it resolves yours as well.

That will fix it only until to rename, add or delete something again....

Just wanted to provide a few updates for everyone.

I posted on Mar 23, 2012 11:31 AM that I was going to call again. I got ahold of someone very nice, who again, really seemed like he wanted to do what he could to resolve the issue. He's even given me a few follow up calls to do some troubleshooting.

The problem? I really don't know if I still have the time for this, guys. I have a lot going on right now (last semester in college). I posted about the last time I did some troubleshooting with Apple. Read the post on Mar 7, 2012 11:29 PM. I just absolutely do not have time for another catastrophe like that to happen.

I implore you guys to call Apple and try to get this resolved. DIRECT THEM TO THIS THREAD! Tell them to Google "ios5 music not sorting" and to read the first link. I did just that, and the guy who I am dealing with really seems to want to resolve this issue.

I'm just going to wait for this issue to be fixed. Currently, all my music is alphabetized because I had to format due to the problems described in the post on Mar 7, 2012 11:29 PM.

Anyone else just straight up perplexed that this is even a bug? THIS IS APPLE. You know -- that company that revolutionized portable music a decade ago.

Updated to latest iTunes and still nothing. I re-organized my library and it was ok. I added 1 song and everything got shifted down one space starting from the letter of the artist. Way to go Apple, keep it up, super impressed. Watch how fast I go out and buy the next iPhone.

Oh JFC! Now my podcasts are all messed up too!!!! This iPhone has to be broken, right? There's no way this can possibly normal. WHYYYYYYYYYYYYYYY?!?!?!?!?!

I agree with bios guys. The only way an issue like this will get solved is if we actually INFORM Apple about the problem and CONTINUALLY annoy them by calling them everyday until the problem is fixed. This is completely unnacceptable for a company like Apple to allow their product to operate in an ineffcient way.

I want to say this very clearly. THIS PROBLEM HAS EVERYTHING TO DO WITH THE iOS.5 UPDATE.

I bought my IPOD TOUCH in 2010 and NEVER UPDATED it until about 2 days ago. Ever since I've updated my IPOD TOUCH, I have NOT been able to EDIT MY SONGS like I used to be able to with the PREVIOUS VERSION that came installed on my IPOD TOUCH when I bought it 2 years ago.

BEFORE I updated my iPod Touch, I would always SORT/EDIT my songs by PLUGGING my iPod Touch into my computer. After I plugged my iPod Touch into my computer, iTunes would automatically start (which it still does). I would then proceed to select a group of songs I wanted to group together into ONE ALBUM and use the "GET INFO" feature which would bring up the interface to change the Name/Artist/Album Artist/etc...... Once I changed the Artist/Album/Album Artist/Whatever.... and clicked "OK" my iPod Touch would say "SYNC IN PROGRESS". After the iPod Touch was finished syncing, the songs that I wanted to group into one album would be SUCCESSFULLY GROUPED based on whatever information I entered into "Get Info".

Now....... here's the difference I've noticed since the iOS.5 update. Whenever I go to "Get info" and try to change the Artist/Album etc.. info for MULTIPLE songs, it will no longer say "SYNC IN PROGRESS" on my iPod Touch. It now says, drum roll please....... ABSOLUTELY NOTHING. There's no indication of a sync in progress WHATSOEVER. Additionally my songs ARE NOT being grouped into albums like they were before and the info for the songs themselves are only being updated on ITUNES and not my IPOD TOUCH.

For example. Before the update, I downloaded a mixtape by Chris Brown and added the songs to my iPod Touch WITHOUT A PROBLEM. After I did the iOS.5 update a couple days ago, it erased all my content and I had to re-add all my songs. Well one of the albums I re-added to my iPod Touch was the Chris Brown mixtape, but for some reason the ENTIRE ALBUM was seperated into single songs. There was no longer "One Album" that all the songs in that particular mixtape were gouped under. They all became their own seperate entities. Please note that I AM NOT saying this only happened with the Chris Brown album. I'm just using it as an example. This has happened to a lot of other music I have on my iPod Touch.

I honestly have no clue why this is happening. Everything was COMPLETELY FINE before I updated to the iOS.5 and now it won't let me edit the info of my songs and group them together. I'm allowed to add music BUT THAT'S IT. "Get info" no longer seems to work for my iPod Touch since I've updated it, which again was only A COUPLE DAYS AGO. I really wish I had never updated my iPod Touch now. The previous version ACTUALLY WORKED LIKE IT'S SUPPOSED TO.

This is a very frsutrating matter. Aren't updates supposed to FIX things? Not MAKE THINGS WORSE? Please Apple do something about this issue and quickly. I've only had this problem for 2 days and I already feel like setting my iPod Touch on fire. I can only imagine the frsutration that people like bios have been having since they've been experiencing the problem longer than I have.

This is the last time I ever update something from Apple if it works just fine the way it is. I had no reason to update my iPod Touch, but I was curious and did it anyway..... BOY WAS THAT A MISTAKE.

Never again.....