DavidLago

Q: iPod/Music App in iOS5 not sorting artist list alphabetically

Hello.

 

 

I've got what it seems to be an annoying bug from the new Music App/iPod in iOS5. It simply sorts my artists out of alphabetical order on the artist dashboard. I tried to use the option "group by album artist" on and off and it seems to have no effect on that issue.

 

I also found a way to fix it temporally, erasing all music data, and resyncing all the playlists/selected albums. But whenever I sync again to add a new album or playlist, it messes up with the alphabetical order again. Anyone with the same problem? Is there a bug fix, workaround?

 

I got some Screenshots of the problem taking place, attached below.

 

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IMG_0009.PNG

 

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iPhone 4, iOS 5

Posted on Nov 3, 2011 2:41 AM

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Q: iPod/Music App in iOS5 not sorting artist list alphabetically

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  • by Pagemakers2,

    Pagemakers2 Pagemakers2 Mar 14, 2012 8:44 AM in response to ShawnOb2
    Level 1 (25 points)
    Mar 14, 2012 8:44 AM in response to ShawnOb2

    This worked for me before the 5.1 update, but the minute you start to delete or rename stuff in iTunes the order will mess up again.

     

    Try having a mess about for a couple of days and let us know if it is still fixed.

  • by Kalkas,

    Kalkas Kalkas Mar 16, 2012 2:19 PM in response to Pagemakers2
    Level 1 (5 points)
    Mar 16, 2012 2:19 PM in response to Pagemakers2

    I had the same problem, but it was fixed when I "rebooted" the system. You can also try to reset the iPhone by holding both the home and power button.

     

    Have this fixed the  problem with your iPhone?

     

    Kalkas

  • by WhelkWhelk,

    WhelkWhelk WhelkWhelk Mar 20, 2012 6:23 AM in response to Kalkas
    Level 1 (0 points)
    Mar 20, 2012 6:23 AM in response to Kalkas

    Kalkas, how do you reboot the system? Turning off and on did not help here.

     

    Very disappointed with the ipod functionality of iphone, first album shuffle gone, now I can't even find my music. Pretty pathetic.

  • by bios,

    bios bios Mar 20, 2012 7:22 AM in response to bios
    Level 1 (0 points)
    Mar 20, 2012 7:22 AM in response to bios

    Has anyone else called customer support? I still believe this is our best course of action. Refer to my post on March 9th. Direct customer support to this thread.

     

    It's now been a few weeks and the person I last spoke with HAS NOT gotten back to me. Apple is really dropping the ball on this one. This is twice now that supervisors have promised to call me back with an update to no avail.

  • by raincoatsGeorge,

    raincoatsGeorge raincoatsGeorge Mar 20, 2012 6:59 PM in response to bios
    Level 1 (0 points)
    Mar 20, 2012 6:59 PM in response to bios

    Throw me into this list too. This problem only started recently, noticing it today. I can't narrow down any cayuse of it.

    Regardless, everything in this thread has failed to lift the issues. I even used a filer explorer to remove the cache files of the library in hopes that a new generation of the file would properly organize the music, as seen by Orpheus1120 here: http://forums.macrumors.com/showthread.php?t=1277230.

     

    I will be calling Apple support soon.

     

    iOS 5.0.1

    Latest iTunes

    iPhone 4

    Windows Vista, 32-bit

     

    EDIT: On second though, last night was the first night I synced a song not from my computer directly, but by downloading it via the itunes store app after i had purchased it on the computer.

     

    I dont use iTunes Match, or store any data on iCloud.

     

    If someone calls, please ask about the media caching files. I will be doing so soon.

  • by ReyH,

    ReyH ReyH Mar 23, 2012 11:25 AM in response to DavidLago
    Level 1 (0 points)
    Mar 23, 2012 11:25 AM in response to DavidLago

    Don't know why this keeps happening but its frustrating.

     

    However if you retore and use the back up you just did, the library gets back to normal,at least the 9 out 10 times i have already!!! it ususally happens when you add music =/.

  • by bios,

    bios bios Mar 23, 2012 11:31 AM in response to raincoatsGeorge
    Level 1 (0 points)
    Mar 23, 2012 11:31 AM in response to raincoatsGeorge

    Did you call?

     

    I sent another email to the supervisor I last spoke with.

     

    Nothing in return.

     

    This situation is really irritating me. When I speak with a supervisor, they act like they care soooo much. Then there's absolutely NO follow-thru whatsoever.

     

    I would call it a day and switch to Android, but guess what? I've invested in the Apple ecosystem. It would cost me hundreds of dollars to get a new car audio unit that isn't iPhone only. My alarm clock...works only with Apple products.

     

    Sigh.

     

    I'm probably going to call again today.

  • by Kalkas,

    Kalkas Kalkas Mar 24, 2012 10:13 AM in response to WhelkWhelk
    Level 1 (5 points)
    Mar 24, 2012 10:13 AM in response to WhelkWhelk

    Hmm, then I guess I was lucky that my reboot fixed the problem. I simply reset the iphone by holding both home and power button. Maybe you should also do a restore of your iphone if reseting the iphone does not help?

     

    Kalkas

  • by WhelkWhelk,

    WhelkWhelk WhelkWhelk Mar 26, 2012 7:55 AM in response to Kalkas
    Level 1 (0 points)
    Mar 26, 2012 7:55 AM in response to Kalkas

    A restore helped for about an hour. However, before I'd even had a chance to play anything, the artist/song/album lists were mixed up again.

  • by Pagemakers2,

    Pagemakers2 Pagemakers2 Mar 29, 2012 5:52 AM in response to WhelkWhelk
    Level 1 (25 points)
    Mar 29, 2012 5:52 AM in response to WhelkWhelk

    Wonder if the latest iTunes update fixes this?

  • by oraclebear,

    oraclebear oraclebear Apr 1, 2012 10:07 AM in response to DavidLago
    Level 1 (0 points)
    Apr 1, 2012 10:07 AM in response to DavidLago

    I believe I have resolved this problem - at least for myself.

     

    Apparently, the problem lies with my changing the names of artists / albums / etc on my music on Itunes.  Although this uploaded the new information to my phone, the phone was NOT smart enough to realize it needed to REINDEX the information.

     

    Since all of my music is stored in the cloud, I simply turned IMATCH OFF on the phone and then turned it back on.  This resolved MY problem and I hope that it resolves yours as well.

  • by Pagemakers2,

    Pagemakers2 Pagemakers2 Apr 1, 2012 10:15 AM in response to oraclebear
    Level 1 (25 points)
    Apr 1, 2012 10:15 AM in response to oraclebear

    That will fix it only until to rename, add or delete something again....

  • by bios,

    bios bios Apr 1, 2012 10:32 AM in response to Pagemakers2
    Level 1 (0 points)
    Apr 1, 2012 10:32 AM in response to Pagemakers2

    Just wanted to provide a few updates for everyone.

     

    I posted on Mar 23, 2012 11:31 AM that I was going to call again. I got ahold of someone very nice, who again, really seemed like he wanted to do what he could to resolve the issue. He's even given me a few follow up calls to do some troubleshooting.

     

    The problem? I really don't know if I still have the time for this, guys. I have a lot going on right now (last semester in college). I posted about the last time I did some troubleshooting with Apple. Read the post on Mar 7, 2012 11:29 PM.  I just absolutely do not have time for another catastrophe like that to happen.

     

    I implore you guys to call Apple and try to get this resolved. DIRECT THEM TO THIS THREAD! Tell them to Google "ios5 music not sorting" and to read the first link. I did just that, and the guy who I am dealing with really seems to want to resolve this issue.

     

    I'm just going to wait for this issue to be fixed. Currently, all my music is alphabetized because I had to format due to the problems described in the post on Mar 7, 2012 11:29 PM.

     

    Anyone else just straight up perplexed that this is even a bug? THIS IS APPLE. You know -- that company that revolutionized portable music a decade ago.

  • by Rockstar2757,

    Rockstar2757 Rockstar2757 Apr 3, 2012 10:43 PM in response to DavidLago
    Level 1 (0 points)
    Apr 3, 2012 10:43 PM in response to DavidLago

    Updated to latest iTunes and still nothing. I re-organized my library and it was ok. I added 1 song and everything got shifted down one space starting from the letter of the artist. Way to go Apple, keep it up, super impressed. Watch how fast I go out and buy the next iPhone.

  • by Rockstar2757,

    Rockstar2757 Rockstar2757 Apr 4, 2012 2:09 PM in response to DavidLago
    Level 1 (0 points)
    Apr 4, 2012 2:09 PM in response to DavidLago

    Oh JFC! Now my podcasts are all messed up too!!!! This iPhone has to be broken, right? There's no way this can possibly normal. WHYYYYYYYYYYYYYYY?!?!?!?!?!

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