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User profile for user: pcdanny
pcdanny Author
User level: Level 1
4 points

Gateway Manager is looking for a Gateway Controller

I have installed Apple Service Toolkit and cannot get the Gateway Manager to open. It is prompting me for a password and the directions ask me to use 'apple'. It says that it is an invalid password. I try the password from the last time I setup the Apple Service Toolkit and it is invalid as well. I chatted with tech support and they gave me some plist to delete and reinstall the tools. I did that and got the same result. I have installed this three previous times with success but I am not sure what the issue is with this time. Any help would be appreciated. I have emailed AST_support@apple.com.

AST-OTHER, Mac OS X (10.7.2)

Posted on Nov 3, 2011 12:35 PM

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6 replies
User profile for user: Jeff Preischel1
Jeff Preischel1
User level: Level 1
40 points

Nov 5, 2014 6:04 AM in response to lelio98

This is what was most helpful to me in this situation


http://www.verschoren.com/blog/2014/10/31/searching-for-gateway-controller-updat e


Basically...

Open /Library/Preferences/com.apple.gateway.plist with textwrangler (or the like)

Change "en0" to whatever network interface is connected the diagnostic network (in our case, en4, the thunderbolt to enet adapter that connects to the switch our UUTs connect to)

Reboot

YMMV, but that's what finally worked for us.

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Gateway Manager is looking for a Gateway Controller

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