1 Reply Latest reply: Nov 4, 2011 12:05 PM by ds store
mten Level 1 Level 1 (0 points)

I'm trying to save a Word document on my MacBook Pro and want to create a new folder for it and other related documents.  Unfortunately, when I hit "File" and look for create folder, that option is not available but create new smart folder is.  I tried that but was unable to drag and drop a Word document into the smart folder.  Either it, or I, ain't so smart.  Any thoughts?

  • ds store Level 7 Level 7 (30,310 points)

    Open your Documents Folder in a window, then from the Finder Menu > File > New Folder



    If this doesn't occur, something is wrong with your machine.



    What that issue is likely too complicated and lengthy to go into all of it here, it will require the services of person very familiar and experienced with Mac's to first recover your data and then restore OS X back to a functional state which may or may not require new hardware/software installed.



    If your under warranty or AppleCare, take it in for service.



    You can also hire the services of a local Mac computer support technician experienced in these matters.


    Have them look at your Wifi, RAM amount, extra storage and computer backup proceedures in the process.


    Good Luck.