Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iCloud doesn't backup and Photostream not working

I have an iPhone 4 and my wife has a 4S. My iCloud backs up and Photostream works correctly, but my wife's doesn't. Everytime we initiate an iCloud backup it fails. It also fails when it initiates automatically.


Also, any new photos taken are not uploaded to Photostream.


I know I have set them up correctly because my phone works. Any ideas would be appreciated.

iPhone 4, iOS 5

Posted on Nov 4, 2011 1:30 PM

Reply
3 replies

Nov 6, 2011 7:56 AM in response to ace.maverick

**** update, problem was due to moving over from Mobileme to iCloud; iCloud uses my apple id which I find the most useful as it has all my main details and for some reason my mobile me account is another user name which they haven't allowed me to transfer (or the 20gb free storage o_0) to my apple id. Wiped my old mobile me account and set everything up to the apple id.

Nov 7, 2011 7:51 AM in response to alexbird

I was experimenting with the phone last night, and I noticed that my photostream doesn't work upstairs in my house over wifi, but it does downstairs. So I did a speed test and compared the wifi speed of the iPhone 4S to the iPhone 4, and the iPhone 4S's speed is significantly worse than the 4's. I imagine this is affecting the backup to iCloud speed as well. I can get my phone to backup downstairs, but not upstairs at night when it should automatically.


I read somewhere that this wifi speed decrease has to do with a similar bug that is causing the battery problems on the 4S. The iOS 5.0.1 release should correct this.

iCloud doesn't backup and Photostream not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.