This takes the cake. Apple - you need to listen to this feedback.
I sent my iphone 4 for repair May 14th. Missed Fedex delivery and just picked my phone up from the Fedex disty center. Got home, opened the box and found my paperwork and diagnosis (we'll get to that later). Upon opening the shipping box and the SEALED white foam package my phone was in, I took out my phone. The first thing I noticed was a black piece of metal about 5 mils by about 3 miles with a screw hole in it. I didn't think anything of it. I took my phone out, turned it one and was surprised to see that my phone's software and apps, email, etc was restored (I wpped before I sent it in). I thought that was cool! Next I noticed the bottom where the sync cable connects and saw that both screws were unscrewed by about a mil or two. Next I noticed my back case was loose.
Apple. This is so unacceptable and I am very disappointed as a consumer, a devoted Apple fan, etc., etc. Words cannot describe how upset I am. The situation was somewhat rememdied after an hour and two advisors later. My experience was similar to a Tier II location outside of Apple. Zac was helpful but having been read a "scripted" response was further dissappointing. This bigger picture is your repair service. I sent my phone to the Elk Grove location. To think you technician didn't even put my phone back together the way I sent it in 4 DAYS PRIOR is completely inexcusable. Back to the diagnosis...I sent it in because after the recent software update I couldn't connect to data unless I performed a reset (home + sleep bottom until logo comes up) and after repeated wipes and reset/install/battery drain/recharge cycles. To hear the diagnosis was can't be fixed due to moisture and/or accidental damage, further ****** me off. I can't tell you how much I baby this phone and you are telling me there is moisture damage??? So do the sensors change colors if you are exposed to humidity over 50%??? I live in the desert and call BS.
And now, your technicians can't even put my phone back together the way I sent it in...COME ON! They ship it back with it unscrewed and parts fall out? COME ON! What kind of outfit are you operating in Elk Grove??? You should be ashamed and disgusted yourselves on this kind of customer experience. Which by the way is my first experience after 3 Macbook's, 3 ipods, 2 iphones, Mac Mini, Cinema Displays....I am so dissappointed in you.
PS: The situation has been remedied with a free iphone replacement, yet to be carried out at an Apple Store 200 miles away from me, which I have to drive to, since you cannot get me a replacement phone fast enough since I am leaving on business travel.
DISGUSTED....YOU HAVE BIGGER ISSUES THAT NEED RESOLVING FOR YOUR TRUE CUSTOMERS
APPLE - if you want pics, serial numbers, etc, reply to this post. I have them. I am not just "an agry customer bent on getting free material from Apple"...