5 Replies Latest reply: Jun 13, 2012 10:26 PM by nancy4
uutasyw Level 1 Level 1 (0 points)

My newish (purchased early 2011) MacBook Pro appears to have picked up a glitch.

 

Over the last few weeks the screen will occasionaly suddenly go to a blue screen and I'm forced to turn the machine off by holding down the power button. On powering up the machine the problem appears to have gone until a day or two later when in occurs again.

 

I use firefox 7.0.1 as my browser. I'm never in the same site online or doing the same thing when the problem occurs.

 

Does anyone know what the problem could be (software/hardware) and how to fix.

 

Thanks for your time


MacBook Pro, Mac OS X (10.6.8)
  • Kappy Level 10 Level 10 (257,675 points)

    Try:

     

    Boot into Safe Mode then restart back to normal mode.

     

    Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.


    If the above don't resolve the problem then try reinstalling OS X:

     

    Reinstall OS X without erasing the drive

     

    Do the following:

     

    1. Repair the Hard Drive and Permissions

     

    Boot from your Snow Leopard Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Utilities menu. After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list.  In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive.  If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer.

     

    If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.

     

    2. Reinstall Snow Leopard

     

    If the drive is OK then quit DU and return to the installer.  Proceed with reinstalling OS X.  Note that the Snow Leopard installer will not erase your drive or disturb your files.  After installing a fresh copy of OS X the installer will move your Home folder, third-party applications, support items, and network preferences into the newly installed system.

     

    Download and install the Combo Updater for the version you prefer from support.apple.com/downloads/.

     

    If the problem continues to occur then take it in for service.

  • mrlou Level 1 Level 1 (30 points)

    A lot of people are having the same problem as you are when quitting applications.  It has to do with graphic card switching.  A temporary fix it to turn off graphic card switching.  Under the Apple, system preferences, energy, uncheck the swiching box.  Hopefully Apple is working on a fix.  I've provided feedback to Apple 3 times.  I've tried disk utility, repair permissions, etc with no improvement.   I believe one of Apples recent updates caused the problem.

  • ceyo14 Level 1 Level 1 (0 points)

    I think I'm having this exact problem. It looks like a hardware generated alternating shades of blue.. screen.  It had 10.6.8... Did a full backup and repaired permissions and fixed disk then installed. 10.7.... And its still happening. Since what version is this happening?.

     

    This is a 17" macbook pro. The one with thunderbolt. Thanks.

  • ZuzanaB Level 1 Level 1 (0 points)

    I have exactly the same problem and shocking thing is that my MacBook Pro is not even a year old! Do you think I should contact apple care? Blue screen and then forced swtiching off... I'm going to try and set up graphic card switching and see if that helps.

  • nancy4 Level 1 Level 1 (0 points)

    I have exactly the same problem 3 month ago and until now it still happen. I took my macbook pro into apple store two time. first time, they check that diagnosis of the hardward generated and it turn out clear. nothing happen to it. then they check my software and find that there is something wrong with safari. so they decided to reinstall everything.

     

    And they told me to not install everything back from your time machine just install the folder that I want. And try that for 2 weeks. Since that it been working fine until last week, macbook suddenly turn blue again but this time it shown random colour with line and shape before it turn to blue screen.

     

    Now i dont know what to do as mine warranty just expired 3 days before it happen. I think it gonna cost a lot without warranty.