nikolex73
Level 1 (0 points)

Q: iPhone 4s freezing

Hello to everybody,

3 days ago I received my new iPhone 4s from the on-line apple store.

I noticed, from the beginnng, the problem of the draining battery: I normally use microsoft exchange and I must use push mail. I'm waiting for iOS 5.0.1 update and I hope that the issue will be tackled (now, starting to work at 8am, at 1pm the telephone has only 10% of battery and I must put it in charge).

But I have another problem that is much more serious. Randomly my iPhone freezes (with switch off monitor and audio) or, perhaps, I think it do it, because the telephone doesn't answer to any phisical input (pushing all the buttons) and the only way to resuscitate it is pushing the on/off button + the home button for more than 10 seconds. In this case I see the Apple logo again and the telephone restarts.. the problem is that: 1) I don't know WHEN and WHY the telephone freezes; 2) when the telephone freezes people who calls me (or send sms) receives free tone but I can't hear the call and, after restarting, I can't see the call or sms in the received calls. THE TELEPHONE HAS NOT BEEN JAILBROKEN.

How can I solve the problem? is this a problem of iOS5? will this problem be addressed and tackled by the new iOS 5.0.1? or is this a simple hardware problem that I can solve asking to Apple technical support to replace my telephone (the telephone has 3 days of life)?

Thank you in advance for your suggestions and support

Nicola

iPhone 4S, iOS 5

Posted on Nov 5, 2011 3:52 PM

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nikolex73

Q: iPhone 4s freezing

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  • by nisarnart,

    nisarnart nisarnart Dec 12, 2011 7:12 PM in response to nikolex73
    Level 1 (0 points)
    Dec 12, 2011 7:12 PM in response to nikolex73

    I'm also the one who has the problem with iphone 4s. It would be worser than your case. I just got it ship from China ( brand new ) and when I open the tray, it wouldn't come out. It was physical damage. I need to ship it back to CA. They replaced another one. I'm so excited to get it and use only 1 day. It was freezing- showing a wheel with a black screen, I called Apple and did everything, press home button, etc. they said I need to return and they'll ship another one. I'm thinking " will I get a real brand new or just refurbished one for my brand new 4 days old... ?

     

    Hope it would not have any problem again and again.

     

    BRAND SHOULD BE AS THEIR PROMISE. I'm quite disappointed with this issues.

  • by intikilla,

    intikilla intikilla Jan 11, 2012 7:32 AM in response to nikolex73
    Level 1 (0 points)
    Jan 11, 2012 7:32 AM in response to nikolex73

    My iPhone 4S has frozen 3 times in the last month and most recently this morning (10:17 AM EST). The iphone was locked and when I gestured to 'Slide to unlock" the iphone froze. I held the On/Off button down for at least 20 seconds but I was unsuccessful. I then plugged the iPhone to the charger and I would say within two minutes I saw the iPhone go to a boot loading process and I was then able to unlock the iPhone. Recently I downloaded an app called System Status and I quickly launched the app and I went into the System log view and the iPhone logged some information that I will paste below. I am not a developer and from my limited experience with iOS and the usage of this App some of these lines are informational. I am going to start a new post and re-paste this information. I hope this information finds it's way to Apple development and can assist them with the freezing issue. Verizon is my carrier and I am running 5.0.1 (9A405)

     

    Jan 11, 2012 10:17:28 AM - wifid [29] (Error): WiFi:[347987848.922046]: Client itunesstored is background application

     

    Jan 11, 2012 10:17:28 AM - kernel [0] (Debug): AppleD1881PMUPowerSource: AppleUSBCableDetect 0

     

    Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): Posting 'com.apple.iokit.hid.displayStatus' notifyState=1

     

    Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 255->0 (deferring until bootloaded)

     

    Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: device bootloaded

     

    Jan 11, 2012 10:17:26 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 0->0

     

    Jan 11, 2012 10:17:26 AM - kernel [0] (Debug): set_crc_notification_state 0

     

    Jan 11, 2012 10:14:43 AM - SpringBoard [1378] (Notice): Posting 'com.apple.iokit.hid.displayStatus' notifyState=0

     

    Jan 11, 2012 10:14:43 AM - SpringBoard [1378] (Notice): MultitouchHID: detection mode: 0->255

     

    Jan 11, 2012 10:14:41 AM - profiled [1383] (Notice): (Note ) profiled: Idled.

     

    Jan 11, 2012 10:14:41 AM - profiled [1383] (Notice): (Note ) profiled: Service stopping.

     

    Jan 11, 2012 10:14:26 AM - UserEventAgent [12] (Warning): Unable to cancel system wake for 2012-01-11 10:14:11 -0500. IOPMCancelScheduledPowerEvent() returned 0xe00002c2

     

    Jan 11, 2012 10:13:57 AM - SpringBoard [1378] (Warning): Error: Connection interrupted

  • by Gogg£n,

    Gogg£n Gogg£n Jan 13, 2012 7:38 AM in response to nikolex73
    Level 1 (0 points)
    Jan 13, 2012 7:38 AM in response to nikolex73

    tried this one  http://support.apple.com/kb/HT1970?viewlocale=en_US

     

    2 months of end call freeze and one replacement i finally found the solution.

  • by tal1971,

    tal1971 tal1971 Jan 13, 2012 2:12 PM in response to nikolex73
    Level 2 (251 points)
    Mac OS X
    Jan 13, 2012 2:12 PM in response to nikolex73

    Go into Settings/general/about, scroll right to the bottom, touch diagnostic & usage, then diagnostic & usage data. If there are any entries in there that are PANIC.PLIST, then your iPhone has a hardware issue and will need to be replaced.

  • by Ro33y,

    Ro33y Ro33y Mar 27, 2012 5:43 PM in response to tal1971
    Level 1 (5 points)
    Mac OS X
    Mar 27, 2012 5:43 PM in response to tal1971

    Wow! Just checked my Disgnostic & Usage data and it is full of incidents.

     

    I have a similar problem. I posted a video of the frozen iPhone PS here in YouTube: http://youtu.be/oas7zEJ1DrE

     

    Any advice is welcome.

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