Jive Software employs a room full of hamsters racing on little wheels that powers the point system. Once correct answers are identified, little levers, attached to the hamster wheels by a series of gears, are pulled to award points. It's an ingenious system, provided there's no interruption in hamster power.
Apparently, yesterday some of the hamsters phoned in sick, or were at a rally, or something. Details are still hazy. However, a short, profusely apologetic notice on Jive's website this morning assures customers that there are more than enough hamsters spinning away at work today to ensure every correct or helpful answer so identified across its network will be awarded its rightful points.