Previous 1 2 Next 27 Replies Latest reply: Feb 21, 2012 10:20 AM by tapa321
j. erick Level 1 Level 1 (0 points)

Since downloading itunes 10.5 update I can not access itunes store on my pc and could before. The status bar stalls halfway. I uninstalled itunes and re-installed it and that didn't help. I use Google Chrome as mysearch engine instead of IE. I even tried avarything using IE and get same results. I even tried the trick of adding to the end of the link for the proxy settings and this didn't work. out of ideas......HELP!


Windows 7
  • jackiv Level 1 Level 1 (0 points)

    I have the same issue.  I already checked by internet filters and that was not the issue.  Any thoughts on what could be blocking access?

  • j. erick Level 1 Level 1 (0 points)

    .........even tried facebook and found dead end to even get anywhere to post anything......

  • j. erick Level 1 Level 1 (0 points)

    nope. tried McAfee firewall filters, windows firewall filters, messed with proxy settings, works on another laptop i just downloaded on to yesterday but not my main one. wondering if th 10.5 update is the problem but like i said...it works fine on my netbook. don't know where to turn and apple/itunes support *****. IS THERE NO LIVE CHAT???

  • Franka-Sunbeam Level 1 Level 1 (0 points)

    Me, too, except I use Firefox. It takes more than 2 hours before iTunes comes back from the store with a time-out error.

    And the reason I installed the latest iTunes, is because it wouldn't synchonize. Which it still won't. Can you sync? My iTunes won't sync nor will it stop sync. It crashes when I try and it can only be stopped via the task manager.

     

    This one from support doesn'help:

    http://support.apple.com/kb/TS1368?viewlocale=en_US

    Can't connect to the iTunes Store

     

    This one seems to mean the problem has been around for a while

    https://discussions.apple.com/message/9197918#9197918

     

    I send a message to iTunes Store support team (175218366) - they say they generally send a response within 48 hours.Here's hoping it will be usefull. But I can't add info to my original question.

    My boyfriend has the same problems, only he works on a Vista PC, mine is an XP Pro. He has a brandnew iPhone 4S, me an iPad 1.

    Can't connect to the iTunes Store

  • Franka-Sunbeam Level 1 Level 1 (0 points)

    This is what iTunesStoreSupport wrote:

     

    the iTunes Store is functioning and accepting connections, which indicates that the issue is related to your internet connection, local network, or your local computer itself. This article outlines some of the likely culprits:

    http://support.apple.com/kb/TS1368

    Meanwhile, certain types of software can affect the way a computer sends and receives information from the Internet. Here are a few examples of these types of software:

    - Firewalls
    - Web accelerators
    - Ad filters
    - Virus protection software

    If you have any of this kind of software installed on your computer, Franka, you will need to configure each of the applications to allow your internet connection to access iTunes freely. For instructions, please refer to the documentation that came with that software, or contact the software's manufacturer. You'll need to configure the software to allow these domains to send and receive data from the Internet freely:

    itunes.apple.com
    ax.itunes.apple.com

    Moving on, for assistance in configuring your firewall or accelerator software, you may need to contact the manufacturer or your Internet service provider (ISP). When contacting their support representatives, it may be useful to have the following information:

    "Well Known" TCP and UDP Ports Used By Apple Software Products
    http://support.apple.com/kb/TS1629

    The following article helps Windows users pinpoint software conflicts that could cause the error:

    Using MSCONFIG to troubleshoot conflicts in Windows XP
    http://support.apple.com/kb/HT1275

    Nonetheless, please note that the iTunes Store cannot investigate every user's connection issue. Apple Support Communities are another source of information about iTunes, where everyone from new users to professionals can interact and share their knowledge and experiences. You may find another user with the same operating system or ISP that may be able to help resolve this issue. You can find the iTunes discussions group at:

    http://discussions.info.apple.com/category.jspa?categoryID=149

    If you are using a dial-up connection, you might consider downloading your purchases over a broadband connection, if you have access to one.

  • Franka-Sunbeam Level 1 Level 1 (0 points)

    iTunes has Diagnostic Tests in it's Help menu, the last item before Info iTunes. If I run this, all tests come through with flying colours. Except when I run the test while iTunes tries to connect to the store, then the test to try and make a purchase fails. Plus when clicking the Help button in the test, the error shows that there is no connection with the internet

  • Franka-Sunbeam Level 1 Level 1 (0 points)

    ok, my iTunes has access by resetting winsock: Run the command line, enter: netsh winsock reset.

    Restart your PC, Start iTunes and presto: a connection to the store. And therefore making a reserve copy works again as well. It took the entire weekend. Apple *****.

  • j. erick Level 1 Level 1 (0 points)

    how do you run the command line?

  • danicus123 Level 1 Level 1 (0 points)

    I tried typing that into my cmd and restarting my computer and it still won't load the iTunes Store... I talked to a friend and she also said that she couldn't access the iTunes Store either and hasn't been able to for the past like 2-3 days... :-/ this really ***** because I just got myself a new iTouch and I wanna be able to use the iTunes Store. X_X any help???             

     

    < Edited By Host >     

  • stevejd7 Level 1 Level 1 (0 points)

    I'm having the same problem. I'm running Windows 7 and IE. I have a feeling it had to do with an windows update i did recently. I've tried everything, restoring back to previous settings, reinstalled itunes, contacting apple for help, they got no idea either. There's only one thing left for me to do which i'm in the process of doing now. Back up my **** onto my laptop and wipe the PC clean, start from scratch.

  • j. erick Level 1 Level 1 (0 points)

    try this. it finally worked for me.

     

    go to start menu and select accessories and then right click command prompt and select run as administrator. When it opens type in the command

     

    netsh winsock reset

     

    hit enter and it should say "winsock reset successful" now re-boot your computer. Hope it works.

     

    Good luck.

  • Thunwadee.t Level 1 Level 1 (0 points)

    Many thanks J. erick Now I can access iTunes store.

  • j. erick Level 1 Level 1 (0 points)

    Glad I could help. Pretty great feeling though when you finally see the store appear in front of your eyes after all of the grief we had to go through I'm sure you'll agree.

  • rubyalley Level 1 Level 1 (0 points)

    Thank you so much for your information!!!! I had the same issue and I did what you said and it worked!!!! Thank you, thank you, thank you!!!!!!

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