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Headphone jack not working

Lion 10.7.2. When I plug a headphone into jack it does not shut of speakers and sound does not go to headphone. Went to prefs set output to internal

Posted on Nov 6, 2011 9:10 AM

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Posted on Mar 29, 2017 9:40 PM

Click on System Preferences, Sound, select "output" and if you have headphones plugged into the jack, you should see headphones/headphone port. Look at the bottom of the window and you may see the mute box checked. This happens on my computer and I ended up using my brand new macbook pro for a year without headphones before I figured this out. Nobody at the apple store explained this to me either.

58 replies

Aug 1, 2013 3:10 PM in response to Tony Brave

This worked for me.

OS X Mountain Lion: Reset your computer’s PRAM



A small amount of your computer’s memory, called “parameter random-access memory” or PRAM, stores certain settings in a location that OS X can access quickly. The particular settings that are stored depend on your type of Mac and the types of devices connected to it. The settings include your designated startup disk, display resolution, speaker volume, and other information.

Note: To print these instructions, open the Help Viewer’s Action pop-up menu (looks like a gear) and choose Print.

  1. Shut down the computer.
  2. Locate the following keys on the keyboard: Command (⌘), Option, P, and R. You will need to hold these keys down simultaneously in step 4.
  3. Turn on the computer.
  4. Immediately press and hold the Command-Option-P-R keys. You must press this key combination before the gray screen appears. Continue holding the keys down until the computer restarts, and you hear the startup sound for the second time.
  5. Release the keys.

Resetting PRAM may change some system settings and preferences. Use System Preferences to restore your settings.

Dec 22, 2014 3:02 PM in response to Tony Brave

If you have software installed in your Mac to stream audio, sometimes they change your output sound settings.


What I did was to open System Preferences > Sound, then select "Output" tab, as someone recommended above, and check what's selected in the box "Select a device for sound output", if there is another device selected, just select Headphones.


None of the other solutions worked for me, this one worked, but my case was that "Headphones" were not selected as "Output".

Dec 31, 2014 5:05 AM in response to Tony Brave

I had this problem: the audio was louder in the left ear than the right. It seemed like my headphones were broken. It happened with two different pairs, so I then thought my audio jack was jacked up.


It turns out, the balance in System Prefs - Sound - Output - Headphones had somehow been changed. The headphone option only shows up in prefs while headphones are actually plugged in. Problem solved. Thanks, everyone!

Jun 23, 2015 11:21 AM in response to Tony Brave

Another solution for headphone problems:

My Powerbook Pro has two jacks (input and output) and so plugged my headphones into both using the Y adaptor in the package. After selecting "headphones" in system preferences--> sound --> output, I had sound in the headphones but the mic didn't work. "External microphone" did not show as an option in the input window.


I removed the Y-adaptor and plugged the single wire into the headphone jack. Now it works! "External microphone" shows up and functions correctly.


A clue was found in the system profiler where selecting Audio --> Intel High definition Audio shows: "Headphone connection = combination output". The combination audio plug has three bands; separate input/output plugs only have two bands.

Headphone jack not working

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