8 Replies Latest reply: Nov 28, 2011 9:52 PM by GSTEINHOFF
simon106 Level 1 (0 points)

My iPhone 4s was working fine then all on sudden screen was black and can't turn it on. I have tried plugging into my computer and charger still nothing.

I know battery is charged and I have tried the hard restart.


Any other ideas????

iPhone 4S
  • Wycliffe Level 1 (0 points)

    I have this issue almost daily and have yet to figure it out.


    I hold the power button and home button simultaneously for about 30 seconds until the Apple appears on the screen.

  • Ingo2711 Level 7 (22,538 points)

    Try to set it up again without using any of the latest backups? How to set up your iPhone or iPod touch as a new device

  • luke171 Level 1 (0 points)

    Have the same issue ...   Holding the Power & Home Button down together for about 30 sec...    Mine is brand new too

  • rsaugust Level 1 (10 points)

    Same here. Happens every day and I hold the power and home button together and it resers.  I read the diagnostic logs but it's like undecipherable I guess its some apps crashes.

    This shouldn't be happening!!!

  • GSTEINHOFF Level 1 (5 points)

    I am also dealing with this. I got mine right out of the box, set it up, added all features, and then the screen went completely black. I plugged it in, tried all button combinations. Then I called Verizon Wireless and they couldn't help me get it back on. Ended up sending it back and my new 4S will be here on Tues or Wed. Really Apple? I hadn't even taken the plastic off! All I can say is call your service provider and ask for advice. 

  • jcausey Level 1 (0 points)

    Same thing happened to me today.  Phone was only 72 hours old.  Apple is FEDEXing me a new one tomorrow.  Should be here on Wednesday.  My service is through AT&T.  They were not help at all and just told me to call Apple.  Been an AT&T customer for over 7 years.  I was not happy with the response they gave me.  Also not real pleased that my brand new phone already crapped out after 72 hours.

  • pamorgan22 Level 1 (0 points)

    Oh snap, that helped...but why did that happen? Why did my phone just go dark and frozen? It too is new, less than 5 days old.


    Thanks Wycliffe

  • GSTEINHOFF Level 1 (5 points)

    Wow yours lasted 3 days? Mine lasted about...20 minutes. LOL Apple fail. Verizon wasn't much of a help either. I'm still upset that I had to wait more time for another phone. Hopefully, our new ones will work. Jeesh. I have been a dedicated Verizon Wireless customer for 11 years. Not happy.