1 Reply Latest reply: Feb 10, 2012 3:02 AM by pbillington
ajgilmou Level 1 (0 points)

I just changed by Exchange password and need to change the stored password on my iPhone so that it can connect to my mail server again.  I have confirmed that the password change has taken affect and that my Outlook and other MS services are working properly.


However, when presented with th e"Change Password" dialog box, the iPhone insists that the new password I enter is incorrect and will not dismiss the dialog box, even when I press "cancel".


This renders the phone unusable, since the dialog box and keyboard take up the entire display of the phone.


I have an iPhone 4 running iOS 5.0.


What can do done (short of returning the phone to factory default)?



iPhone 4, iOS 5
  • pbillington Level 1 (0 points)

    We have this issue on all of our iPads connecting into Exchange everytime somebody changes their Active Directory password.

    Idealy the user should change their Exchange Password from in Settings, Mail Contacts and calendars.......etc.. as soon as they have changed their password.


    If you do get to the point where you are promoted to put your password in but it doesn't work, just keep cancelling the message until it goes  away (it will eventually) then go into Settings, Mail Contacts and celendars, Exchange, Account, then type your password in there


    For some reason the automatic password prompt doesn't seem to work.


    There is also no way to change your Active Directory password via iPad/Active Sync so if somebodies password expires when they only have their iPad with them they will get locked out of their account


    Hope this helps