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Help! iCloud synced notes disappeared!

Hi,


I am hoping that someone can help and knows if there is a way to recover my iCloud synced notes which disappeared yesterday afternoon. A bit of history first:


I am running 10.7.2 on my Mac and iOS 5 on my iPhone 4 and iPad 2. Prior to activating iCloud a few weeks ago, I was syncing my Notes across my Mac, iPhone and iPad via iTunes and everything worked great.


Once I upgraded to iOS 5 and activated iCloud, I selected the option in iTunes to sync my Notes via iCloud. This created two sets of notes on each device; the iPhone Notes app had two accounts, iPhone and iCloud; the iPad Notes app had two accounts, iPad and iCloud; and the Mac Mail app had two accounts in the Notes section, On My Mac and iCloud.


I realized that only the Notes created in the iCloud account of the respective devices would sync via iCloud. Following advice I had read here on the Apple Support Communities, I set the iCloud Notes account as the default account for both my iPhone and iPad, and moved the Notes in the Mail app on my Mac from the "On My Mac" account to the "iCloud" account. I did this a couple of weeks ago and everything had been working great; I now only had one Notes account on both my iPhone and iPad, and everything was syncing as one would expect between my iPhone, iPad and Mac.


At least everything was working great until yesterday afternoon; I opened the Notes app on my iPhone and was startled to find the app read "No Notes". I next opened the Notes app on my iPad and actually saw all of my Notes for half a second before they all disappeared and then it too read "No Notes"! I next opened the Mail app on my Mac and also had no Notes. Finally, I logged into iCloud.com and opened up the Mail app to also find that I had no Notes.


Has anyone else experienced this? Why would this have happened? I had initially backed up all of the Notes when I first made the switch to iCloud a couple of weeks ago, expecting some initial trouble with the first sync. But everything has been running smoothly for about 2 weeks, I hadn't made a backup since. Isn't iCloud supposed to be my backup? Does iCloud make a backup of itself that I can access to get all of my Notes back from yesterday morning? I am also Syncing my Calendar and Contacts via iCloud, but if this could happen to my Notes, I am afraid that it could also happen to my Calendar and Contacts.


I realize that many, if not most, of software errors are actually attributable to user error, but in this case, I do not see what I possibly could have done wrong. I don't think it's even possible to delete all of the Notes from my iPhone with one click, is it?


If there is no way to recover from a loss like this, the iCloud service is worthless. Hopefully there is a way for users to access an iCloud backup/snapshot of thier data so that losses like this can be prevented.


I do make nightly backups of my Mac via SuperDuper to an external HD, so I should have backups of my Mac's Mail app, as well as iTunes generated backups of my iPhone and iPad from when all of my notes were on iCloud. I was thinking of loading these backups while I was offline and recovering my Notes that way, but I do not know if iCloud data is available locally while offline. Does anyone know if iCloud Notes can be accessed on your Mac, iPhone or iPad if the device is offline?


Any info/insight would be appreciated.


Thanks,


Bruno

iPhone 4, iOS 5

Posted on Nov 8, 2011 7:55 AM

Reply
88 replies

Mar 8, 2012 9:59 AM in response to brunosmash

There may be hope. I experienced loss of all NOTES last week, without any action on my part. Fretting to the max, I

Finally went to Macbook Pro spotlight, entered a keyword for each of my Notes and Voila, they popped up. I have all of them on my MBP in editted format which is great. Have backed up with email! Don't know how to transfer them back to Ipad, other than synch. Plus why would I trust Ipad for this?

Mar 18, 2012 3:01 PM in response to dairyqueen

If you have a macbook you can find your notes. Use Spotlight to type in a few wors in your note titles and they will display. You can move the notes around via Mail or on your Macbook. Without the Macbook, try the Spotlight ketboard on the farthest left og the Apps pages. Type in a few words. i was able to retrieve all of my notes without backup.


Good luck

Mar 22, 2012 6:06 AM in response to Coppertiger

I was happily syncing with iTunes on my PC running Windows XP Pro and my laptop using Vista. It all went wrong when the Apple Store changed me to Yahoo and the Cloud. Now I cannot sync on my desktop and appear to have permanently lost my notes which were on the desktop and laptop. I assume that now I have tried to sync on both a number of times the notes will have been written over. I can sync on the laptop OK and tried your suggestion on both the desktop and laptop without finding my notes.

Mar 22, 2012 6:58 AM in response to GuyNash

Connect ypur device to your PC and open iTunes. When your device appears on the left, right click its icon and select restore from Back-up. A dialogue box will appear with a list (one) available back-up. It will be dated. What is the date of that backp please. Cancel out of the box without selecting to proceed further.


There are other places, back up information may be stored dependent on your settings for email accounts in the cloud. I will run through them with you when I know what your PC back-up dates are. .Do the same for your XP PRO machine too.


Before you post back onelast thing. Have you turned on Spotlight search in your device settings, and have you tried to locate any of your missing work using the spotlight search feature. IE Home screen, tap home button onece, type in first word of any known work to see if locations are given.


Speak soon.

Mar 22, 2012 2:51 PM in response to Coppertiger

Coppertiger, thank you for taking an interest in this proplem.


My Sony laptop has a backup for 11.02 2012 at 16.15 hrs.

My PC has a backup at yesterday 21.03.12 at 21.57 hours. This date is before I visited the Apple Store at Bluewater on 20 March and they altered my settings when I asked for assistance in using my iPhone. Although I have had it over a year I am still learning its tricks!


Spotlight search is turned on, but when I search I only get the notes that I have made since all the others disappeared.


Even though I backed up my PC yesterday it has not put any of my contacts or calendar information onto the PC.


Any further help would be appreciated.

Mar 22, 2012 4:37 PM in response to GuyNash

Thankyou for that. Now can you confirm if you have the iCloud Control Panel on either your Desktop or Sony. If so then log into it. (If not download it and install it on one of your machines (vista preferably) It will show you options for backing up your machine the same as an i device. Mine are blank, as I control backup operations from my iPad itself. However the Manage Storage button will take you to a box giving you details of your last backup to the cloud from any of your devices. What is the date of that?


Once you have this info kick up your i Device and log into Settings/iCloud and turn your iCloud backup off. (Do not delete your account or alter any other settings at this point. Your icloud back up will be preserved and this will stop it being overwritten. It will however mean that a back up can be performed between your iDevice and and either of your other two machines. However the syncing and Back up files are different files, but best to ensure that the autosync function is off on iTunes See Edit/Preferences/Devices tab and recheck the tick is in the "Prevent ipods, ipads etc syncing automatically"


What I am hoping is that you will have three complete backups available (various dates). These will be kept as .db files (database) files. One in each location (I presume as such they will also be in a standard sql format too (most are).


With an Apple Engineers help I believe we could then ask Apple to preserve and break open your Cloud backup. And give you details on how to copy the PC and Laptop files and email to them so they could do the same with them (Have the location for Vista but not on an XP machine). With your DB files in the safe hands of an Engineer, they should then be able to extract the data snippets you are after, assemble them to a text file and email them back to you.

Syncing and Backup seem to verify distinctly different types of data, but at this point I am not sure what is shared or overwritten in any particular data location container, so please avoid manually syncing too if you can.


At least that is the plan... fingers crossed.

Mar 23, 2012 3:08 PM in response to Coppertiger

The date of the last backup on my iPhone is 21.03.2012 at 2.57

I have turned off iCloud backup and checked the box in iTunes as you advised. I am not sure whether I can find the backup files on all three, but will try tomorrow. Where do we go from here?

You are obviously have a lot of experience with these devices, can I ask whether your work for Apple or are someone who has just made it an interest?

I look forward to your advice on the next step.

Help! iCloud synced notes disappeared!

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