4 Replies Latest reply: Nov 9, 2011 3:04 PM by Jaap74
dockrayc Level 1 Level 1 (0 points)

Apologies everyone - I am a real numpty with my IPhone.  I have switched just about everything on i think I need to to enable 3G and my service provider says that in my present location the wireless service is excellent.  So why is that on my top toolbar I don't see 3G - just my signal strength, service provider and a round circle then the date.  I cannot get connectivity unless I am at home next to my own router.  Can anyone help as I have had this problem now since I have had my phone and I really do need to get it sorted out.  Any guidance at all is very welcome indeed.

  • Jaap74 Level 2 Level 2 (170 points)

    Hi,

     

    What type of iPhone do you have. I heard that 3G cannot switched off on an iPhone 4s, so if you have that one, it can only be a service provider issue (worst case: Your antenna does not work).

     

    Did you try on a different location, like downtown?

     

    If you have an iPhone 4 or 3Gs you can check if 3G is switched off: Go to settings->General->Network. At the top there is a 3G switch that should be on (blue).

     

    Let us know if this works.

  • dockrayc Level 1 Level 1 (0 points)

    I have an IPhone 3 - I have Enable 3G turned ON Mobile Data On and Data Roaming.  Against Wi-Fi it simply says NOT CONNECTED.  At the top of the screen I only have the Orange Singal strength which is showing 4 bars  and a blue circle.   I have seen 3G before but it is very very rare when it pops up.  If it is the antenna how can I get that resolved? 

  • dockrayc Level 1 Level 1 (0 points)

    Pardon my manners - i never said thank you for your initial response. 

  • Jaap74 Level 2 Level 2 (170 points)

    Glad to help.

     

    The blue circle means that you have mobile network, but the slow version. I would try the signal somewhere downtown, where it should have 3G and if it is not there, stop by an Apple store or reseller.....

     

    Also, do not forget to turn off dataroaming! Dataroaming means you can use mobile internet when you are abroad....it will cost you a lot of money!