3 Replies Latest reply: Mar 10, 2012 5:51 AM by makebei
Jodeli Level 1 Level 1 (0 points)

I use both french and English keyboards as I switch a lot. I've disabled auto-correction but not Spell check. I've created many useful keyboard shortcuts which now have disappeared  from the shortcut list in the keyboard menu but they all still work when I type them in. I can add a new shortcut which then also works but the shortcut list still remains empty. Not the end of the world but still a weird glitch.

iPhone 4S, iOS 5
  • chainlash Level 1 Level 1 (0 points)

    Here is my post from another thread:


    The same thing happened to me and the Genius bar did a reset yesterday.  The problem appear fixed... Until today.  Back to the Genius bar this afternoon.  I'm not going to let them do another reset this time if that's the only thing they have to offer. 


    Trial 2:

    The Apple store tried all different things without success, so they gave me a new iPhone.  They restored everything back via iCloud onto the new phone.  Checked the shortcuts--the problem still exists! Blank.

    Now I'm supposed to go back for a full hour appt so they can manually install everything onto my phone from my saved laptop.  I may not do that and just live without the shortcuts until an update is available.

    They said they've never encountered this problem before, but will submit it as a case to Apple.


    My suggestion is that everyone having this issue to report it to a Genius Bar and make sure they submit it to Apple.  Hopefully then Apple will fix this glitch on the next software update.

  • makebei Level 1 Level 1 (0 points)

    I'm almost 100% certain that this bug is caused when you have entered a shortcut which contains a single quote in it. I managed to half get my shortcuts back by entering a new shortcut with a single quote, but now it's broken again. I don't think there is much more that can be done until apple fixes this.


    See my thread for more info:


  • makebei Level 1 Level 1 (0 points)

    Just letting you know that I just updated my iPhone 3GS to iOS 5.1 (which was released a few days ago) and all my shortcuts are back. It wasn't mentioned in the list of changes for the update, but it seems to be working now. Hopefully the update will fix it for you too.