1 Reply Latest reply: Nov 10, 2011 8:28 AM by lllaass
juniorflyhalf Level 1 Level 1

Hi, just wondering if someone can help me out. I have a 32gb 3rd gen, ipod touch. It is model A1318, it is funning firmware 4.3.5, my itunes is up to date with 10.5. I open itunes and says there is a update to ios5 for my ipod, it downloads the file, extracts the software, goes to verify it with apple, and then i get a message that my ipod is not eligble for the requsted build. Getting really frustrated, hopefully you guys can help me out. Thanks!! Oh and in case this matters my computer is a 2nd gen mac mini

iPod touch, iOS 5
  • lllaass Level 10 Level 10

    This device is not eligible for the requested build: Also sometimes displayed as an "error 3194." If you receive this alert, update to the latest version of iTunes. Third-party security software or router security settings can also cause this issue. To resolve this, follow Troubleshooting security software issues.

    Downgrading to a previous version of iOS is not supported. If you have installed software to performunauthorized modifications to your iOS device, that software may have redirected connections to the update server (gs.apple.com) within the Hosts file. First you must uninstall the unauthorized modification software from the computer, then edit out the "gs.apple.com" redirect from the hosts file, and then restart the computer for the host file changes to take affect.  For steps to edit the Hosts file and allow iTunes to communicate with the update server, see iTunes: Troubleshooting iTunes Store on your computer, iPhone, iPad, or iPod—follow steps under the heading Blocked by configuration (Mac OS X / Windows) > Rebuild network information > The hosts file may also be blocking the iTunes Store. If you do not uninstall the unauthorized modification software prior to editing the hosts file, that software may automatically modify the hosts file again on restart. Also, using an older or modified .ipsw file can cause this issue. Try moving the current .ipsw file, or try restoring in a new user to ensure that iTunes downloads a new .ipsw.


    Above from

    iTunes: Specific update-and-restore error messages and advanced troubleshooting