Installed new ATI Radeon HD 5770 1024 MB display card, Seems not fully functional!

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Level 1

9 points

Installed new ATI Radeon HD 5770 1024 MB display card, Seems not fully functional!

Hi,

I've replaced my old Nvidia GT 120 (PCI) display card with the new ATI Radeon HD 5770 1024 MB display card (PCI).

It is working, but when I am looking 'PCI Cards' tab under Hardware in the 'System Information', its showing two cards under Slot-1...
Shows this information:

Card Type Driver Installed Slot

ATI Radeon HD 5770 Display controller Yes Slot-1
ATI Radeon HD 5770 ATY,HoolockParent No Slot-1

The details of each (after clicking on them seperately) are following:

First entry:

ATI Radeon HD 5770:

Name: ATY,Hoolock

Type: Display Controller

Driver Installed: Yes

MSI: Yes

Bus: PCI

Slot: Slot-1

Vendor ID: 0x1002

Device ID: 0x68b8

Subsystem Vendor ID: 0x106b

Subsystem ID: 0x00cf

Revision ID: 0x0000

Link Width: x16

Link Speed: 5.0 GT/s

Second entry:

ATI Radeon HD 5770:

Name: ATY,HoolockParent

Type: ATY,HoolockParent

Driver Installed: No

MSI: No

Bus: PCI

Slot: Slot-1

Vendor ID: 0x1002

Device ID: 0xaa58

Subsystem Vendor ID: 0x106b

Subsystem ID: 0xaa58

Revision ID: 0x0000

Link Width: x16

Link Speed: 5.0 GT/s

_____________________

...how I can make this ATY,HoolockParent work properly..! ..I've searched over but couldn't find any driver or such seperately anywhere for the same.

What are the basic functionalities of this ATY,HoolockParent and what can be the bad effects of not having it installed properly..?

Please let me know how I can solve this problem..

Thanks!

regards:

Ashish

Mac Pro (Early 2009)

Processor: 2 x 2.26 GHz Quad-Core Intel Xeon

Memory: 8 GB 1066 MHz DDR3 ECC

Graphics: ATI Radeon HD 5770 1024 MB

Software: Mac OS X Lion 10.7.2

Mac Pro (Early 2009), Mac OS X (10.7.2), 2 x 2.26 GHz Quad-Core Intel Xeon

Posted on Nov 10, 2011 1:09 PM

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Answer 1

X423424X

Level 6

14,265 points

Nov 10, 2011 1:21 PM in response to ashishv_26

FWIW, a google search for HoolockParent turns upo lots of hits. But generally the ones I sampled just say to update to 10.6.8 which is supposed to have the latest drivers. Your sig says you are using 10.7.2. So I would think you have the proper drivers. On the other hand maybe apple got "carried away" removing stuff from Snow Leopard to Lion (like rosetta, etc.) and that got caught up in the, 'er, "upgrade".

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Answer 2

ashishv_26 Author

Level 1

9 points

Nov 12, 2011 6:41 AM in response to X423424X

Thanks for reply...

I can't downgrade from Lion to Snow Leopard now...I've check the google several times..nothing satisfactory..

..what else can be done..!

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Answer 3

The hatter

Level 9

60,990 points

Nov 12, 2011 7:08 AM in response to ashishv_26

Hint: before or when upgrading, make a clean install of a new OS and/or clone and keep a bootable backup of your working system. Keep it for a month or two, then use it as a backup for the new OS.

I have found and given up on the whole way drivers are bundled, the way the OS updates are forced on users. And there are still $$$ large suites that are still testing Lion. Fine for consumers but not always for everyone.

As long as you have 10.6.3 DVD you are fine or it is still available for $30.

You bought it, it doesn't work, return or exchange it with Apple assuming it is from Apple Store and is new Mac product. Otherwise you might look on site that has flashing tools and basically I guess, and not sure it would help or not, I think RMA is best.

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Answer 4

ashishv_26 Author

Level 1

9 points

Nov 12, 2011 2:00 PM in response to The hatter

...are you talking about the Lion or the ATI Card..? Lion I've installed months before, it was and still it is working quite fine, no other problem... and this ATI card also is I've checked in other Mac..works perfectly...!

...so I don't know..!?

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Answer 5

The hatter

Level 9

60,990 points

Nov 12, 2011 3:52 PM in response to ashishv_26

AHT

Not 100% but a start.

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Answer 6

Nov 12, 2011 7:57 PM in response to ashishv_26

Maybe you should re-install Mac OS X. It sounds like the driver is lost or messed up.

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Answer 7

ashishv_26 Author

Level 1

9 points

Nov 13, 2011 7:18 AM in response to Grant Bennet-Alder

can't I run just a specific 'Package' included in the OS X Lion's installation disk, for the Display card's driver..!?

I've check and found following packages in the Lion's Installation disk... but don't know which one of them contains the driver of the display card:

AdditionalEssentials.pkg

AdditionalSpeechVoices.pkg

AddressBook.pkg

Arabic.pkg

AsianLanguagesSupport.pkg

Automator.pkg

BaseSystemBinaries.pkg

BaseSystemResources.pkg

BootCamp.pkg

BrazilianPortuguese.pkg

BSD.pkg

Czech.pkg

Danish.pkg

Dutch.pkg

DVDPlayer.pkg

Essentials.pkg

Finnish.pkg

French.pkg

German.pkg

Hungarian.pkg

iCal.pkg

iChat.pkg

Italian.pkg

iTunes.pkg

Japanese.pkg

JavaEssentials.pkg

JavaTools.pkg

Korean.pkg

Mail.pkg

MediaFiles.pkg

MigrationAssistant.pkg

Norwegian.pkg

OSInstall.mpkg

OSInstall.pkg

OSUpgrade.pkg

OxfordDictionaries.pkg

PodcastCapture.pkg

Polish.pkg

Portuguese.pkg

RemoteDesktop.pkg

Russian.pkg

Safari.pkg

SimplifiedChinese.pkg

SIUResources.pkg

Spanish.pkg

Swedish.pkg

TraditionalChinese.pkg

Turkish.pkg

X11User.pkg

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Answer 8

The hatter

Level 9

60,990 points

Nov 13, 2011 7:47 AM in response to ashishv_26

Apple changes driver support. It isn't OS agnostic or universal or backward compatible.

Clone your system

Clean it up and repair

But best may sound long and hard road, it is not. A clean install takes 20 minutes and an hour to update and migrate your basics over (IF you trust using Setup Assistant)

Quck fixes are rarely quick or fix.

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Answer 9

Dec 1, 2011 2:46 AM in response to ashishv_26

i contacted AMD for the same issue, here's their answer:

quote: "

Dear Customer,

maybe you need a new Videobios for your Apple system. Please contact Apple for the driver and the update, bacause thier hardware differs a little.

Best regards,

Wolfgang

AMD Global Customer Care"

any ideas on how to get this ?

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Answer 10

X423424X

Level 6

14,265 points

Dec 1, 2011 3:07 AM in response to ashishv_26

If you really want to dig the drivers out of the lion installer disk, then based on my snow leapord installer, of the names you list above, take a look at BaseSystemBinaries.pkg and BaseSystemResources.pkg. On snow leopard those correspond to just User uploaded file BaseSystem.pkg and in there, in System/Library/Extensions are all the kexts including Radeon kexts -- plural -- not sure which ones you don't need.

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Answer 11

ashishv_26 Author

Level 1

9 points

Dec 1, 2011 3:58 AM in response to ashishv_26

Hey Mr. Hatter, thanks for your suggetion but I've completely formatted my hard disk and re-installed everything and still everything is just the same as it was before..!

Thanks Oliver for the information, I never heard about something like Videobios in Mac..! How to get it..?

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Answer 12

The hatter

Level 9

60,990 points

Dec 1, 2011 5:33 AM in response to ashishv_26

Even so that helps. It rules out 3rd party software or that the OS or disk drive (esp if you formatted the drive).

Starting with a clean OS rules out that so you can keep looking, and troubleshooting is a matter of trial and error and sometimes swapping parts as well as removing unknowns.

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