6 Replies Latest reply: Nov 12, 2011 8:51 AM by Case-00
Case-00 Level 1 (0 points)

I just tried to upgrade my iPhone 4S to iOS 5.0.1 with iTunes and I got an error message before it could complete.  Now my phone is not recognized by iTunes and the phone only shows the connect to iTunes logo.  I tried rebooting the phone by holding down the lock button and home button but it just shows the Apple logo then the connect to iTunes logo.


I'm using the latest iTunes version on Windows 7 x64.


Any help would greatly be appreciated but I'm not very hopeful I'll be able to fix this myself.

iPhone 4S, iOS 5.0.1
  • wjosten Level 10 (94,210 points)

    Case-00 wrote:

    I got an error message before it could complete. 


    And, exactly what was that error message?

  • Noble Seven Level 4 (2,730 points)

    After you hold down the lock and home buttons for 10 seconds, let go of the lock button but hold on to the home button for another 10 seconds. Try it then.

  • Case-00 Level 1 (0 points)

    Ok, so I've made a little progress now.  I hooked my iPhone up to other computer with a freshly installed copy of iTunes and it recognized the phone was in recovery mode so it's downloading the iOS 5.0.1 update and going to restore to factory defaults.


    I've got about 15 minutes left on the iOS download so I'll post again once I see how that turns out.

  • Case-00 Level 1 (0 points)

    The restore on my second computer worked and I was able to sync the phone with my main computer to get everything back on it.


    So, for anybody that runs into the same issue here's the steps I took to fix it.


    1. Install iTunes on a different computer

    2. Plug in the iPhone to the secondary computer

    3. Perform a factory default restore

    4. Unplug the phone from the secondary computer without setting up the iPhone.

    5. Plug the iPhone into the main computer

    6. It should ask if you want to restore from a backup

    7. Wait for the sync to finish.


    Not entirely sure what went wrong to begin with but I did send off the crash report to Apple when it asked so hopefully they can fix it.


    Thanks to the two responders that tried to help but luckily I had a spare computer to work with!

  • anaq8i Level 1 (0 points)

    I have the same problem, but I don't want to do a restore as I have some photos that were not backed up since the last sync. Any help of fixing my problem or accessing my photos is highly appreciated.



  • Case-00 Level 1 (0 points)

    Sorry, I'm not sure how to fix it without doing a factory restore.  I was lucky enough to have done a sync before I tried to install the iOS update.


    Good Luck!