new iPhone not showing up in iTunes while disconnected

Question

new iPhone not showing up in iTunes while disconnected

i purchased a new iphone4S the other day, and its not wokring the same way as my ipad3g or original iphone4.

when ios5 came out, i updated both my ipad and iphone4, and after connecting and syncing, i dont remember doing anything special to get them to stay connected wirelessly, but they were both constantly shown in itunes conected or not.

now, i have retired my iphone 4, and its now wiped and removed from itunes. my ipad still shows up, and i can kick off a sync while its not connected.

my new iphone4S will not show up while its not connected, but it will sync only when plugged into power. the iphone4 and ipad would sync whenever i wanted them to, charging or not.

can anyone shed some light on this why i cant get my iphone4S to behave like my other 2?

thanks!

Posted on Nov 10, 2011 6:35 PM

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Answer 1

HuskieN

Level 3

980 points

Nov 10, 2011 6:50 PM in response to Jonathan_Horne

Your phone only syncs while plugged into power due to a setting. I'm pretty sure if you go to Settings, General, and iTunes Wifi Sync, you should see a setting to modify that.

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Answer 2

Nov 10, 2011 7:51 PM in response to Jonathan_Horne

1. Plug the iPhone 4S into your computer.

2. In iTunes, click on the iPhone 4S.

3. Look in the Summary tab, and scroll down to the Options section at the bottom.

4. Ensure that "Sync with this iPhone over Wi-Fi" is checked.

5. If this was not checked, then check it then Click on "Sync".

6. Unplug the iPhone 4S from the computer.

7. On the iPhone 4S, open the Settings app, then tap "General".

8. Scroll down to "iTunes Wi-Fi Sync" and tap it.

9. Tap "Sync Now".

This should work. Let us know.

Enjoy,

Jim

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Answer 3

Nov 10, 2011 8:46 PM in response to Jim Warthman

it is checked... and ive tried unchecking/sync and rechecking/sync, but still no avail.

i can only sync while plugged into power.

my pad is sitting on the couch, and its visible in itunes, and i can sucsscully initiate sync from either itunes or the ipad without it being plugged into power.

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Answer 4

Nov 11, 2011 12:34 AM in response to Jonathan_Horne

What do you see on your iPhone 4S when you go to Settings > General > iTunes Wi-Fi Sync?

Do you see anything different when your are plugged into the computer vs. unplugged?

Enjoy,

Jim

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Answer 5

Nov 11, 2011 4:48 AM in response to Jim Warthman

on the 4S, i just see "sync now", same as on the ipad, only different is the ipad is always visible i itunes, and the 4S isnt. ipad will wifi sync at any time, 4S will only wifi sync when charging.

its not a huge thing, i just wish i could figure out whats differnet on th 4S from the ipad (and previous 4 i was using). its kind of convenient to be able to sync at any time without having to find a cable.

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Answer 6

o2_Team

Level 1

35 points

Nov 11, 2011 5:10 AM in response to Jonathan_Horne

Are you running on Windows? If you, you might check whether the Apple Mobile Device Service is switched on in Management -> Services.

Regards

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Answer 7

Nov 11, 2011 5:12 AM in response to o2_Team

Mac Pro, 10.7.2 and latest itunes.

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Answer 8

Nov 11, 2011 5:22 AM in response to Jonathan_Horne

so now, the 4S is plugged in. the ipad is not. its in the living room on the couch.

then, unplug the 4S.

if i right click the ipad, i can still click sync, and ipad is not currently on a charger.

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Answer 9

Nov 11, 2011 8:31 AM in response to Jonathan_Horne

I understand what you're seeing in iTunes when the iPhone 4S is plugged in, then unplugged.

But you still have not answered my earlier questions about what you see on the iPhone 4S:

What do you see on your iPhone 4S when you go to Settings > General > iTunes Wi-Fi Sync?

Do you see anything different when your are plugged into the computer vs. unplugged?

Enjoy,

It might help to know the answers...

Jim

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Answer 10

Nov 11, 2011 8:39 AM in response to Jim Warthman

It says sync now, plugged or unplugged.

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Answer 11

Nov 11, 2011 8:52 AM in response to Jonathan_Horne

Ok, thanks.

So with the iPhone 4S unplugged, what happens when you tap "Sync Now"?

Enjoy,

Jim

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Answer 12

Nov 11, 2011 8:56 AM in response to Jim Warthman

Nothing, it just sits there 'looking for Jonathan's Mac pro", but never establishes connection and doesn't compete sync.

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Answer 13

Nov 11, 2011 9:46 AM in response to Jonathan_Horne

Apple has a troubleshooting page just for you! :-)

http://support.apple.com/kb/TS4062

And another take, but with similar information, can be found here:

http://osxdaily.com/2011/10/13/wi-fi-sync-for-iphone-ipad-ios-5/

Keep us posted...

Enjoy,

Jim

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Answer 14

Nov 12, 2011 12:11 AM in response to Jim Warthman

well, turns out i needed not to reboot all that stuff listed in that first link (except possibly rebooting the phone), but after i rebooted my mac it showed right up as soon as i started itunes.

thanks for the help!

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Answer 15

zenonp

Level 1

4 points

Dec 27, 2011 1:09 PM in response to Jim Warthman

.

I thought I might have a similar problem because when my iPhone is connected to my iTunes (running on my PC under Win7) it shows no Share files in Apps like Pages, iBooks, Keynote, and Print-n-share. Each of these Apps has files in them and each shows files when I connect my iPad2. I cannot export or import files to and from itunes and iphone because the list of files inside the Apps is not visible in itunes. Because of this I cannot export or import files to or from itunes and iphone which is a serious problem.

When I used the Jim Warthman procedure in this Forum nothing changed. Could someone help me here?

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