Q: p99-imap.mail.me.com iCloud DOWN!!!

I had this same problem.  The issue is that I use PeerGuardian.  If you happen to use PeerGuardian, you need to use the "Name Lookup" function for both p99-imap.mail.me.com and p99-smtp.mail.me.com and then click on the "Allow" button.  If you have some other software that blocks ip addresses, this could be the culprit.  I tend to forget about PeerGuardian until something like this happens.

After allowing the new ip addresses for the new servers everything is functioning properly.

I just moved my 2nd mac from Snow Leopard to 10.7.3. The issue I have is that , as otehrs have noticed, p99-imap.mail.me.com is greyed out and not editable in the Incoming Mail Server field. I have a warning icon next to this account in the sources pane and when I try to take it online it says "Unable to connect… the server returned the error: The server " p99-imap.mail.me.com" refused to allow a connection on port 143."

Sigh.

John Mckenzie wrote:

 

I just moved my 2nd mac from Snow Leopard to 10.7.3. The issue I have is that , as otehrs have noticed, p99-imap.mail.me.com is greyed out and not editable in the Incoming Mail Server field. I have a warning icon next to this account in the sources pane and when I try to take it online it says "Unable to connect… the server returned the error: The server " p99-imap.mail.me.com" refused to allow a connection on port 143."

 

Sigh.

Can you ping it?

Doesn't look like it, I get:

Request timeout for icmp_seq 0

Request timeout for icmp_seq 1

etc

Although oddly, I just checked my setting at work, on my Lion machine there, and Mail.app is using p99-imap.mail.me.com there as well. Not only that, but I can't ping it from work either. So:

Home: Can't get account online, can't ping

Work: Can get account online, but can't ping

weird.

Its dns not propogating properly (or fast enough) to your local ISP. Change the DNS on your machine to 8.8.8.8 (google) and it should work again. `

I finally was able to receive mail after carefully following ALL the guidelines at: http://support.apple.com/kb/TS4002  - under "cannot receive mail"  ("Troubleshooting iCloud Mail")

I changed the port to 993, selected SSL, and set the IMAP Path Prefix to "mail.me.com"

It took a minute or two for a days worth of email to finally arrive.

Al Gunther wrote:

 

I finally was able to receive mail after carefully following ALL the guidelines at: http://support.apple.com/kb/TS4002  - under "cannot receive mail"  ("Troubleshooting iCloud Mail")

 

I changed the port to 993, selected SSL, and set the IMAP Path Prefix to "mail.me.com"

 

It took a minute or two for a days worth of email to finally arrive.

mail.me.com is the Mobile Me server, if you are really on iCloud the server is imap.mail.me.com. mail.me.com may work now, but it will stop working.

Here are the recommended (by Apple) settings:

I'm having the same problem with my email accounts. I recently installed Lion and moved to icloud. Yesterday, I was able to get my emails. Today I cannot. I've tried the support but cannot change the P99_imap..... it is greyed out. I'm having the same problem on all three of my computers. This is very frustrating since I'm trying to do business here.

T&K wrote:

I've tried the support but cannot change the P99_imap..... it is greyed out.

That's right.  You can't change it without going to "Advanced" in the Mail preferences under Accounts.  It says "Check with your system administrator before changing any of the advanced options below:"

The warning put me off for a while, but I finally said what the heck and clicked the SSL box, entered the port as 993, and the path prefix as "mail.me.com"  I had wait a few minutes but it's been fine ever since.

Al

Hello,

I've seen this post and several other posts on these forums with the same problem I was having.

I made this quick video showing you how I got the iCloud email server back to working function.

http://youtu.be/vZddYjVxMbw?hd=1

Hope this helps.

Thanks, this worked for me.

Hi,

I watched video, followed your steps. But I am receiving this message:

There may be a problem with the mail server or network. Verify the settings for account “iCloud” or try again.

The server returned the error: The server “imap.mail.me.com” refused to allow a connection on port 993.

What am I doing wrong? I am getting so frustrated with all of this. I can send emails from my mail client, but I just can't get any of my emails or folders. I can't even get anything on my devices. Please help!

And it is weird, under my system preferences if I try to click icloud or mail, contacts and calendar and I try to click "mail" it won't stay checked when I leave that page??!!!

Thanks

Marissa

I also had this P99 Mail problem and had been unable to receive or send mail. I went to Mail Preferences>Advanced and selected the Enable SSL box. The port number changed from 143 to 993. I quit Mail and reopened it and I could once again send and receive mail. However, I did notice that my incoming mail server still had the P99 in it and was grayed out so I'm not sure this is a completer fix.

Tonight I started having the problem on my Mail program on my MB Pro with Lion, though my mail is coming in fine on my iPhone. Why is setting up mail on the iPhone (and iPad) always simpler than in the Mail program on the Mac? That's frustrating.

Go to Mail > Preferences > Accounts.

Select the iCloud account you want Mail to access.

Go to the Advanced pane (click on the Advanced button to get there).

Somewhere at the bottom of the pane, check the box SSL and make sure Port is 993.

Save your settings and close the Mail Preferences box.

Trying fetching your emails again; it should work this time. Somehow, when OS X sets up Mail to pull emails from iCloud, it omits that SSL detail.