Skip navigation

Carrier Charging Texting for iMessages

11051 Views 57 Replies Latest reply: Dec 12, 2013 12:29 PM by Proggie RSS
1 2 3 4 Previous Next
Paul Galati Calculating status...
Currently Being Moderated
Nov 11, 2011 3:08 PM

I am on AT&T and dialed *3282# to have them send a text message back with my network usage statistics.  I am not much of a texter but since my wife are now on iOS5 devices, I decided to work at communicating more via iMessage, since she likes texting.  It seems like to me that AT&T is charging my texting plan even though I am using iMessage between 2 iPhones.

 

Is anyone else experiencing this?

 

Thanks for your time.

 

Paul

Mac mini, Mac OS X (10.6.7), Snow Leopard Server
  • KiltedTim Level 8 Level 8 (35,950 points)
    Currently Being Moderated
    Nov 11, 2011 3:16 PM (in response to Paul Galati)

    It shouldn't happen if you're actually sending iMessages. Are the speech bubbles and the send key green or blue? If they are blue, they're imessages and they go out over the data (3G or WiFi) connection. If they are green, they're SMS messages and your texting allowance will get pinged for them.

  • wjosten Level 10 Level 10 (91,290 points)
    Currently Being Moderated
    Nov 11, 2011 3:17 PM (in response to Paul Galati)

    Not possible, as all iMessages are sent over WiFi or the cellular data network. Thus, there is no way for any carrier to charge for this other than cellular data usage.

  • darth44 Calculating status...
    Currently Being Moderated
    Nov 11, 2011 6:57 PM (in response to Paul Galati)

    The text bubbles are blue, but ATT still lists a text msg charge.  I guess I'm as confused as some of you.  Would appreciate any ideas.  Called ATT and the customer service rep didn't have the foggiest idea what an "imessage" between iphones was and how it could not cause a text msg charge.  So...

  • abfewel Calculating status...
    Currently Being Moderated
    Nov 12, 2011 9:55 AM (in response to darth44)

    I have the same situation. On my bill, AT&T shows a .20 charge for all iMessages between my wife's iPhone 4s and mine. Obviously iMessages. How/why are they able to do this?

  • wjosten Level 10 Level 10 (91,290 points)
    Currently Being Moderated
    Nov 13, 2011 12:33 PM (in response to Paul Galati)

    All iMessages go over WiFi or the 3G data network...that is if they are actually being sent as iMessages. AFAIK, no carrier has the ability in place to distinguish between what type of data is using their 3G data network...data is data to their system. Thus, I don't see how any carrier could charge for iMessages, even if they wanted to.

  • wjosten Level 10 Level 10 (91,290 points)
    Currently Being Moderated
    Nov 13, 2011 12:52 PM (in response to Paul Galati)

    Carriers don't have access to the necessary API's to do so, even if they wanted.

  • BathroomSolutions Calculating status...
    Currently Being Moderated
    Dec 11, 2011 7:45 AM (in response to Paul Galati)

    Wjosten,

     

    You're obviously just trying to get your post count up and you're completely wrong.

     

    I have att and i sent all imessages (with blue button) and att still charged me for texts. I called up and had to speak to a supervisor who credited the text charges. She admitted they knew it was a problem at this point. I had her block sms messaging completely on my account so i hopefully wont get charged again when using imessage.

     

    I think this is just another bug in ios5 like the battery drain issue.

  • KiltedTim Level 8 Level 8 (35,950 points)
    Currently Being Moderated
    Dec 11, 2011 2:50 PM (in response to BathroomSolutions)

    No. wjosten is correct. iMessages go out as data, the same as e-mails, twitter messages, etc. The carrier couldn't detect what they were to bill for them if they wanted to. Unless the message is failing to deliver and reverting to an SMS (which will happen if there is a problem server side or if the recipient is off the data network for some reason) they can't tell that you're sending them in the first place.

     

    I think the most likely explanation is that they actually ended up going as SMS messages instead of iMessages. I believe you should be notified if this happens, but you may have exited out of the messages app before you noticed.

  • BathroomSolutions Level 1 Level 1 (0 points)
    Currently Being Moderated
    Dec 11, 2011 6:09 PM (in response to KiltedTim)

    No you're both wrong. I have both mms and sms disabled in the iphone message settings.

     

    Perhaps you want to re read what i wrote. Att is aware of this problem as stated to me by an att supervisor.

     

    Att believes its an issue with the imessage app itself.

  • igmackenzie Level 4 Level 4 (2,275 points)
    Currently Being Moderated
    Dec 20, 2011 3:01 AM (in response to BathroomSolutions)

    Just to confirm what others are saying here.  I have been charged for iMessaging @ 16p each by Vodafone UK.  I'm trying to get an answer from them on why this is happening.

    Surely they can't do this, can they?

  • cobratiger Calculating status...
    Currently Being Moderated
    Dec 28, 2011 9:10 AM (in response to Paul Galati)

    I'm curious to know if there are any further updates on this?  I was just reviewing my Verizon bill and see I've been charged for about 20 Imessage text messages sent between 2 current Iphones.  Verizon tells me that texts between are phones are not free.

  • stevejobsfan0123 Level 7 Level 7 (30,490 points)
    Currently Being Moderated
    Dec 28, 2011 9:19 AM (in response to BathroomSolutions)

    Both KiltedTim and wjosten have a lot more experience than you, so I'm inclined to believe them. And suppose you're right? The carriers have no right to charge for iMessages, so someone is in serious trouble if they are. Second, it is out of Apple's control if the carrier decides to categorize an iMessage as a text message.

1 2 3 4 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (2)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.