Previous 1 12 13 14 15 16 Next 410 Replies Latest reply: Apr 10, 2014 5:59 PM by c_m_santi Go to original post
  • debjay Level 1 Level 1

    I entered the serial number which was on the email into the Apple check warranty page and it shows 90 days phone support and 1 year's warranty. I haven't yet recieved my replacement so cant confirm what the paperwork in the box says though.

  • goldcds Level 1 Level 1

    My wife just got her replacement, it is a 6th generation Ipod Nano and it is very nice.

  • N92 Level 1 Level 1

    My replacement has been shipped and I think it will arrive today, however they sent me a tracking number, 10 digits but not where I can track it, nor does it say what company will ship it. Any clues?

  • Lionsy-UK Level 1 Level 1

    What country are you in? They seem to be using UPS in the UK, Ireland and the States

  • ralloz Level 1 Level 1

    In Italy, Spain and Germany it seems they are using normal mail and not UPS anymore.

  • 33man Level 1 Level 1

    In Switzerland they use UPS, but I would prefer standard mail system as the UPS guy may come between 09:00 and 19:00... So I don't want to take a day off for that because I work from 08:00 to 19:00...


    Well I'll see if he try to come today and I hope he was smart enough to put it in the "milk" box just under the mailbox...


    Crossing my fingers :)

  • ralloz Level 1 Level 1

    they have your mobile number, so they can call you and ask you if they can leave the package on the mailbox. crossing also my fingers for you!

  • kctracker Level 1 Level 1

    Submitted my request 11/14.

    UPS envelope rcvd 12/22.

    Dropped nano off at UPS 12/23.


    On 1/8, Rcvd email stating replacement small sq nano has shipped as of 1/7.



    shipped via FedEx. Unfortunately, requires signature.... I can't be around for that....


    Message was edited by: kctracker

  • N92 Level 1 Level 1

    Sweden, I sent my ipod with UPS but I have no clue what it will arrive with. Probably UPS aswell.


    I checked my old tracking number from and it doesn't match the new one, but then I saw: my old tracking number (and all other from UPS it seems) start with 1Z(Letter)(Digit)(Letter)(Digit) this followed by 10 digits, those 10 digits begin with an 8 which both my old and new tracking number got. So it's for example 1ZA1B28111111111. They just didn't send the first part before the 10 digits. Just some theorycrafting

  • N92 Level 1 Level 1

    Ah nice, then there's still a chance my ipod can arrive today if they deliver from 0900 - 1900!

  • Zid76 Level 1 Level 1

    Wll folks I finally got my Nano back.. just over six weeks but I got a shiny new 8gb Nano touch.. Result.

  • rmcfarlane Level 1 Level 1

    Ours was finally shipped back to us, approx 8 weeks after shipping the original one back to Apple.


    We recieved a 6th Gen Nano back instead of the 1st Gen we submitted. This is admirable of Apple to replace with the newest available, but the products are very different!


    My fiance had a rake of accessories (all Apple original), such as cases, arm band etc and None of these will fit the 6th Gen model. In addition, it will no longer charge in the iPod dock we use, and when sitting in the cradle for this, its so small that half the screen is covered up.


    Apple usually have great customer service, so I called them up to talk about the cases (I can live with the dock). We were basically told to "get stuffed", and "be grateful". Not exactly what I was expecting.

  • kctracker Level 1 Level 1

    11/14 to 1/11, Rcvd 6th Gen via FedEx, outside of Boston, MA.


    (glad I did not have any accessories for the 1st Gen; just plugs)

  • XRS04 Level 1 Level 1

    I got my replacement nano today.  It's an 8GB silver Nano 6th gen!   I'm stoked.  Thanks, Apple!  I love it.



  • jeffg07 Level 1 Level 1

    My friend just got hers back and it was a brand new one.  It was the most recent model too

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