Can't send emails from certain locations

Question

Level 1

5 points

Can't send emails from certain locations

I take my MacBook Air to school with me and I stay there all day. I will receive a few emails throughout the day most of which I don't need to respond to right away. Occasionally, however I will want to send out an e-mail or reply to one. When I am at school and connected to the schools WiFi I cannot send emails using Mail.app. Also, I can't send them with my iPhone.

My usual workaround is to wait until I get home in the evening or switch my iPhone to 3G and compose and send my e-mail over 3G. I can also send e-mail if I log into iCloud (or MM when I used that) to send via the web app.

I have tried to contact the school's IT and they simply don't respond. That is a dead end, sadly pathetically.

I know there must be a solution that I can't figure out. I have only ever heard of one other person having this problem at school so I think that the problem lies within my settings. That or everyone uses web-based e-mail (unlikely). I have seen an official release from Apple sort of addressing this with some solutions but I can't find it anymore.

Any and all help is greatly appreciated

MacBook Air

10.7.2

Apple Mail.app

WiFi

MacBook Air, Mac OS X (10.7)

Posted on Nov 11, 2011 11:41 PM

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Answer 1

Nov 12, 2011 2:32 AM in response to joshsmith01

Josh, this is perfectly normal. You can receive incoming mail from your own ISP through somebody else's network, but can't send out mail via their network (in your case, this is the school. In my case it could be any number of places I go to with my laptop). You can, however, always send out mail by other means.

If you use Gmail, for instance, you can always set it to re-route incoming messages through your usual ISP's server. That way you'll never miss any messages that people send you. And when you send emails via Gmail, you can set Gmail to bounce a copy of the message through your usual ISP so that you also have a copy of any messages you send from Gmail.

I find this a lot quicker than changing my settings every time I'm on somebody else's network and anyway, the advice of the self-styled "Apple Expert" (5 points!) is no good to you, since your school IT will presumably not give you the addresses of their servers.

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Answer 2

Nov 12, 2011 2:46 AM in response to Tom in London

HUH.. You have more points than me but ur concepts are not clear yet.....!!

there's an option of LOCATION in network so just configure setting for 1 time only set two locations 1 for home and second for school so u dont have to change setting again n again

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Answer 3

joshsmith01 Author

Level 1

5 points

Dec 6, 2011 3:20 PM in response to apple.expert

We're almost there gents,

Apple.Expert do you have any more ideas as to what DNS settings should be and what the outgoing Mail.app SMTP server should be. Isee the location settings, but I am not sure what to do with them.

Tom in London, that is my usual route but it is not ideal. I also tether when I can. Those are solutions but neither are very elegent. For me, I want to sit down, send and recieve emails. Thats it.

I also want you two to cease fire while we are getting me through this troublesome time.

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Answer 4

Dec 13, 2011 11:15 AM in response to joshsmith01

Hi, I have a new iPhone 4S and I have a yahoo.ca account. I was able to sene email out once, but never again from anywhere but home. My home Wifi works brilliantly. Can anyone help me?? As everyone else has said, I can receive no problem, but I cannot send. If there is a fix, can you direct me to it, or if there are settings I should try, can someone post them, (step by step) please???

Thanx Lisa

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Answer 5

Nov 12, 2011 12:05 AM in response to joshsmith01

you have to change your outgoing server ( outgoing smtp ) and DNS Settings along with the ISP u r using...!!!

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