9 Replies Latest reply: Nov 12, 2011 12:20 PM by modular747
tichign Level 1 (0 points)

I just noticed this today.  I tried blowing out the headset jack and other areas with compressed air, restarting the phone, and also did a factory restore and still only when I use the speakerphone option when on a call or using Facetime no one can hear me at all unless I plug in my earphones.  Anyone have any ideas??  By the way, if I use the voice record feature in the accessories, I can record my voice so it makes no sense.....


iPhone 4, iOS 5
  • modular747 Level 6 (18,730 points)

    Try rapidly plugging and unplugging a heaset 10-20 times to free up the "headset mode" mic switch inside the jack.

  • tichign Level 1 (0 points)

    That did not work.  However, that did work once on my son's itouch.  This seems to be a different issue.

  • modular747 Level 6 (18,730 points)

    If you've restored in iTunes as new (without using a backup) without success, there is a hardware problem.  If the usual contact cleaning tricks didn't work, you'll have to take it to Apple.

  • tichign Level 1 (0 points)

    What does not make sense is that if I use the voice record feature which used the MIC it works and records fine which uses the same MIC  that you would use when you are on speakerphone or FaceTime.  No?  That's why I am thinking it might be software maybe.

  • modular747 Level 6 (18,730 points)

    Whether it makes "sense" to you or not (do you really know everything about the phone?), if you've restored as new (without using a backup), you've done all possible software fixes.  If this was a bug in the iOS, others would be having it as well,   yet no other reports...

     

    Again - restoring as new brings the phone to a blank slate, and if still not working properly, there is nothing further you can do.  Take it to Apple.

     

    There is one exception:  If the phone was EVER hacked to jailbreak or unlock, there can be permanent damage that not even restoring as new can fix (i.e. altered baseband firmware)

  • tichign Level 1 (0 points)

    I am going to reset it back to factory setttings and not restore one to check.  I did also notice that the voice control holding down the home button does pick up my voice.  If this does not work to rule out the iOS, I am going to go the Apple store tomorrow.  I do however like the new update to iOS 5.0.1 as it did fix the battery drain issue.  A charge does last much longer now.

  • modular747 Level 6 (18,730 points)
    I am going to reset it back to factory setttings and not restore one to check. 

    "Reset it back to factory settings"  Do you mean Settings > General > Reset > Reset All Settings??

     

    Resetting the settings is not the same as restoring in iTunes.

  • tichign Level 1 (0 points)

    I tried a restore and also resetting back to only factory settings without the restore.  Bah!  Never mind...  Even the factory restore does not back down the iOS 5.0.1 to the original. Looks like i'm headed to the store...

  • modular747 Level 6 (18,730 points)

    Restoring always reinstalls the LATEST iOS version - not the one the phone was shipped with.  There is no supported way to downgrade the iOS. 

     

    This is not a bug in 5.0.1 - the problem is in your phone.

     

    You might want to review this:

     

    http://www.nizkor.org/features/fallacies/post-hoc.html