4 Replies Latest reply: Nov 13, 2011 4:59 AM by gillianfromedinburgh
gillianfromedinburgh Level 1 Level 1 (0 points)

As the title says, I was updating my Iphone 4s with the new IOS when I got an error.  I'd seen errors like this before with my 3GS and since I'm really tired I didn't get the number from the error, I just clicked OK.

 

My iphone disappeared from my list of available devices on my Itunes and the screen on the phone shows the icons meaning I should connect it to Itunes.  I disconnected and reconnected it, but itunes will not recognise my phone.  I've tried resetting it (holding the home and on/off switch down together) but it causes the screen to go black, then the apple logo to appear then back to the same screen, I've tried various permitations of when to connect it back to itunes during this process and nothing works.

 

I tried rebooting my PC and reinstalling itunes but nothing is working and I'm getting very ****** off!  

 

Does anyone have any advice before I drive an hour tomorrow to the nearest apple store??

 

Thanks,

Gillian.


iPhone 4S, Windows 7
  • brad805 Level 5 Level 5 (7,300 points)

    With iTunes open on computer, connect iPhone to computer with USB cable, then hold both Home and Power buttons until iTunes recognizes iPhone in Recovery Mode. Usually takes about 20 seconds of holding both buttons. Restore iPhone. If there is an Error Message, write it down so you can look up the cause and solution.

     

    If this does not help, here are Apple Steps: http://support.apple.com/kb/HT1808

  • gillianfromedinburgh Level 1 Level 1 (0 points)

    Thanks for the quick reply, I'd actually seen those steps given to someone else with a similar issue they don't seem to work for me. I also tried the apple steps but I can't get it to move from the connect to itunes screen and itunes never recognises it, think the os is wiped by the update process but not sure why I can't restore it or why itunes won't recognise it.

     

    Made an appointment with the genius bar but would rather not go if I dont have to, its about an hours drive each way!

  • LgZeldA Level 1 Level 1 (0 points)

    Yea. im about to have to go on monday. this is rediculous. i shouldnt pay 600 dollars and then have to deal with this bs. cant fix it from home, cant fix it over the phone, and now i have to go to some stupid apple store for them to tell me my phone is dead, heres another one that will die as soon as another update happens because the servers will crash again and i will have to repeat the process again.

  • gillianfromedinburgh Level 1 Level 1 (0 points)

    Called Orange this morning, they ran through their troubleshooting steps and told me they'd need to get Apple's OK to replace the phone.  Looks like I'm heading to the apple store today, oh joy!