2 Replies Latest reply: Nov 13, 2011 8:01 AM by richma1
richma1 Level 1 Level 1

Just bought a new 4S at the same time I bought a new PC running Windows 7. After installing itunes on the new PC, I backed up my old iphone (3G), then installed the newest software upgrades on the old phone and backed up again. I copied over my itunes library to the new PC as well as transferred any other purchased items from my old iphone. When the new phone arrived I plugged it in and followed all the prompts and it works fine. I have contacts and e-mail, but no media at all. No games, music, movies or apps. When I use itunes to try and move apps over to the 4S I get the following error:


"Are you sure you want to sync apps? All existing apps and their data on the iPhone "richma1 iPhone" will be replaced with apps from this iTunes library."


When I try and sync music I get the following error message:


"The iPhone "richma1 iPhone" is synced with another iTunes library. Do you want to erase this iPhone and sync with this iTunes library?"

"An iPhone can be synced with only one iTunes library at a time. Erasing and syncing replaces the contents of this iPhone with the contents of this iTunes library."


I just got this phone, so I haven't purchased anything on it, but I don't want to lose any of the apps that come with the phone. I've heard about problems with Siri or other new functionality lost due to sync issues, so I'm concerned I'm going to do something to mess up my new phone.


Please help me get my media onto my new phone.


Thanks in advance,


iPhone 4S, Windows 7
Solved by stevejobsfan0123 on Nov 12, 2011 9:31 PM Solved

The apps that come with the phone won't go away, go ahead and "Erase and Sync."