iTunes software won't update.

Jody,

to be able to advise you, we need to know more:

• What is the exact error message you get, when iTunes says i need to update ?
• What is your current iTunes version, your MacOS version, and your computer model, so that we can see if an update should be possible for you?

Regards

Léonie

P.S. This page tells you the requirements your system should meet to be able to upgrade to iTunes 10.5 for MacOS: http://www.apple.com/itunes/download/

Jodi,

My current iTunes version is:10.2.1

is that the iTunes Version on your MacBook or on your iPad? What is your iPad-iTunes Version?

If your current iTunes Version on your MacBook is 10.2.1, then update the iTunes on your MacBook first, by hitting "Check for Updates.." in the iTunes menu on your MacBook.

You will need the most recent version of iTunes on your MacBook to update your IOS devices, see this support article on software update for IOS devices: http://support.apple.com/kb/ht1414

Léonie

Have you tried to download iTunes from the Downloads Page to your MacBook and to install it running the installer manually? This should succeed, if your MacBook is compatible with the latest iTunes version, thas is, if you have an Mac computer with an Intel, PowerPC G5 or G4 processor and 512MB of RAM.

, hit download now, and it said "thank you for downloading". didnt actually download it. not sure what to do.

Safari in Lion is very discreet about downloading - maybe you did not notice that the file is actually there. Did you check the downloads panel (revealed by pressing the down-arrow button in the upper right corner of the Safari Toolbar, during download you see a progress bar below this arrow)? After the Download you should see the iTunes installer disk image at the top of the drop down panel, if the download succeeded. if you click on the looking glass to the right it will reveal the installer.

Anyone? iTunes and iPad expert needed.

Jodi, I am running out of ideas, sorry. And right now I don't have access to an iPad to check what may be happening. What is the iPad model you have? and the current IOS version on your iPad?

Thanks. I did it all. I watched it download, I clicked it in downloads after to start the installer, I watched it install and then tell me my install was successful.

Did you check if the newly iTunes version is running on your Mac? Which version do you see in the About-panel if you open iTunes and show the panel from the itunes menu, with

iTunes -> About iTunes?

Does it say iTunes 10.5.1?

Léonie

I am having the same problem. I have been trying to figure this out for 4 days now - no satisfaction.

Jody, have you checked with Spotlight if there are two iTunes Versions on your MacBook? Your newly installed and the old one? If that should be the case, delete the old version.

Really? If (any) iTunes is running, quit it.

Open the Applications Folder and select your second iTunes in the Finder, type (cmd)⌘-I for "Get Info".

Is that second iTunes an Application, which version, what is the size?

If it looks like an Application, try to launch it by double clicking and see if it will run. If it runs successfully (again check the about-panel), then quit it again and delete the old version "iTunes --Macintosh HD"

Jodi,

any progress? could you solve your problem?

Léonie