Cannot open Smart Notebook software

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Level 1

0 points

Cannot open Smart Notebook software

Hello Community! Thanks in advance for any help you can offer.

I just installed Smart Notebook software on one of our teachers' MacBooks. However, when I launch it I just just some kind of error message and the program never comes up. I know it should work because the link for the software was sent directly to me from their support team and has been installed on several other MacBooks in the building.

Here is the message it gives me:

Process: Notebook [8147]

Path: /Users/teacher/Documents/SMART Notebook/Notebook.app/Contents/MacOS/Notebook

Identifier: com.smarttech.notebook.Notebook.10

Version: ??? (???)

Build Info: Unknown-0~95

Code Type: X86 (Native)

Parent Process: launchd [83]

Date/Time: 2011-11-14 07:44:29.154 -0500

OS Version: Mac OS X 10.6.1 (10A2062)

Report Version: 6

Interval Since Last Report: 277012 sec

Crashes Since Last Report: 8

Per-App Crashes Since Last Report: 8

Anonymous UUID: DB4114F8-4E44-4B25-8678-4A2221A7212F

Exception Type: EXC_BREAKPOINT (SIGTRAP)

Exception Codes: 0x0000000000000002, 0x0000000000000000

Crashed Thread: 0

Dyld Error Message:

Library not loaded: /Library/Frameworks/Senteo.framework/Versions/B/Senteo

Referenced from: /Users/teacher/Documents/SMART Notebook/Notebook.app/Contents/MacOS/Notebook

Reason: image not found

Model: MacBook6,1, BootROM MB61.00C8.B02, 2 processors, Intel Core 2 Duo, 2.26 GHz, 2 GB, SMC 1.51f53

Graphics: NVIDIA GeForce 9400M, NVIDIA GeForce 9400M, PCI, 256 MB

Memory Module: global_name

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x93), Broadcom BCM43xx 1.0 (5.10.131.1 )

Bluetooth: Version 2.2.2f7, 2 service, 1 devices, 1 incoming serial ports

Network Service: AirPort, AirPort, en1

Serial ATA Device: TOSHIBA MK2555GSXF, 232.89 GB

Serial ATA Device: MATSHITADVD-R UJ-898

USB Device: USB2.0 Hub, 0x05e3 (Genesys Logic, Inc.), 0x0608, 0x24100000

USB Device: Cruzer, 0x0781 (SanDisk Corporation), 0x5530, 0x24140000

USB Device: psc 1200 series, 0x03f0 (Hewlett Packard), 0x2f11, 0x24120000

USB Device: Apple Optical USB Mouse, 0x05ac (Apple Inc.), 0x0304, 0x24110000

USB Device: Built-in iSight, 0x05ac (Apple Inc.), 0x8507, 0x24400000

USB Device: BRCM2070 Hub, 0x0a5c (Broadcom Corp.), 0x4500, 0x06100000

USB Device: Bluetooth Module, 0x05ac (Apple Inc.), 0x8218, 0x06130000

USB Device: Apple Internal Keyboard / Trackpad, 0x05ac (Apple Inc.), 0x0236, 0x04600000

I also cannot get Microsoft Word to launch on this computer and get a similar error when it happens.

Have a great day!

MacBook, Mac OS X (10.4.11)

Posted on Nov 14, 2011 4:59 AM

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Answer 1

ianberg

Level 1

5 points

Nov 16, 2011 8:34 AM in response to apumphrey

The error report indicates this Apple computer is running Mac OSX 10.6.1. The current release of SMART Notebook 10.8 and SMART Product Drivers 10.8 for Mac should open and run. The line "Library not loaded: /Library/Frameworks/Senteo.framework/Versions/B/Senteo" suggests SMART Response 3.5 for Mac is improperly installed or not installed at all.

You can manually unisntall SMART software or download and run the updated SMART ToolSet "Black" version and select the "Clean Up (Keep Gallery)" button: click here

Then run Education Software Installer for Mac: click here

As for Microsoft Word, you will want to take note of the exact error message and search for more information about it on their Office support website: http://office.microsoft.com/en-us/

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