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andrei116
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Q: Stornext - auth_secret - please help me!!!

Hi,

 

i have a problem with the Stornext license on an Apple MDC. Even though the license.dat file is correct (i double checked with the Stornext team), the auth_secret file is not generated.

I talked to Stornext and they asked me to submit the problem to Apple because this seems to be a MDC related problem.

I can't seem to find a place to submit the problem to Apple. On the support phone line the person who answerd me was completly unaware of a product callled "XSan".

 

Can someone please give me a clue on how to solve my problem ?

 

Thank you.

XSan, Mac OS X (10.6.8)

Posted on Nov 14, 2011 7:41 AM

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andrei116

Q: Stornext - auth_secret - please help me!!!

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  • by Christopher Collins,

    Christopher Collins Christopher Collins Nov 15, 2011 10:48 AM in response to andrei116
    Level 1 (50 points)
    Nov 15, 2011 10:48 AM in response to andrei116

    Make sure you are using the terminal to copy. The files name is ".auth_secret" with a period in front of it so it is hidden in the Finder. The file is ALWAYS there.

  • by andrei116,

    andrei116 andrei116 Nov 16, 2011 12:30 PM in response to Christopher Collins
    Level 1 (0 points)
    Nov 16, 2011 12:30 PM in response to Christopher Collins

    Hi,

     

    the file is not there. i am allways using terminal.

    the ls -a does not show it. i even created an empty file with chmod 777 just to make sure it can be changed. it's still the same situation.

    as i mentioned the license file is correct (was independently generated 2 times and the string is the same).

    any ideea ?

  • by Christopher Collins,

    Christopher Collins Christopher Collins Nov 16, 2011 2:58 PM in response to andrei116
    Level 1 (50 points)
    Nov 16, 2011 2:58 PM in response to andrei116

    What directory are you looking in and what version of Xsan? 2.2 in Snow Leopard or 2.3 in Lion?

  • by Christopher Collins,

    Christopher Collins Christopher Collins Nov 16, 2011 2:58 PM in response to andrei116
    Level 1 (50 points)
    Nov 16, 2011 2:58 PM in response to andrei116

    Also I should state that file should really be there. It's needed for the SAN to run, no machines should be able to even mount the SAN with Xsan without it existing.

  • by andrei116,

    andrei116 andrei116 Nov 16, 2011 11:24 PM in response to Christopher Collins
    Level 1 (0 points)
    Nov 16, 2011 11:24 PM in response to Christopher Collins

    I am running Snow Leopard.

     

    i am searching the file in  /Library/Filesystems/Xsan/config/  but also used find / with the same result.

    An auth_secret file was generated with the initial install, but when updating the Stornext lincese that file was not updated.

    The Quantum team told me to type "/System/Library/StartupItems/acfs/acfs stop" then /System/Library/StartupItems/acfs/acfs start" in order to generate the file, but that's not valid since Xsan 1.x and Tiger or Leopard OS ... i have Xsan 2.2 with Snow Leopard.

    Any ideea ?