My Iphone 3gs was stolen. I got a new sim card and kept my same number, however, when anyone from an Iphone tries to text message me, it turns it into an imessage and goes to my stolen phone so the person with the stolen phone is getting all of my message

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Level 1

14 points

My Iphone 3gs was stolen. I got a new sim card and kept my same number, however, when anyone from an Iphone tries to text message me, it turns it into an imessage and goes to my stolen phone so the person with the stolen phone is getting all of my message

As I said, I kept my same number and am using an older phone. However, now when people with iphones text me, it changes them to imessages and sends them to my stolen iphone. I have contacted my service provider as well as Apple and no one seems to know what to do. I cannot receive any messages from anyone with an iphone, they go directly to imessages to my old phone (which was stolen). Please help!

iPhone 3GS, iOS 5.0.1

Posted on Nov 14, 2011 8:16 AM

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Answer 1

Nov 14, 2011 8:27 AM in response to mindy1285

Easy! Change the password of your Apple account. Then the stolen iphone not login!

If you wanted to go completely safe, then you can also change your email address also is associated with your Apple account.

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Answer 2

KiltedTim

Level 10

195,435 points

Nov 14, 2011 8:30 AM in response to mindy1285

Yes. Change the password. NOW! In fact, change ALL of your passwords. If you had any sensitive information stored on your phone, like credit card numbers, etc., notify the card issuers that they may have been compromised.

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Answer 3

mindy1285 Author

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14 points

Nov 14, 2011 8:31 AM in response to christian4400

I didnt even think of that, thank you. Problem is, my sister never actually synced the phone with itunes. However, I did when I owned it. She only had it for a day or two before it got stolen and it was already updated so she didnt see a point in syncing it. If I change my password should that work?

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Answer 4

Nov 14, 2011 8:53 AM in response to mindy1285

I do not ask?

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Answer 5

mindy1285 Author

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Nov 14, 2011 10:26 AM in response to mindy1285

Changing the iTunes password did not correct the problem. 😟 Any other suggestions?

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Answer 6

wjosten

Level 10

95,321 points

Nov 14, 2011 10:30 AM in response to mindy1285

Settings>Messages>Receive At...you need to remove the email address you have listed here...I'm assuming you've deactivated the sim card of your stolen phone, correct?

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Answer 7

Nov 14, 2011 10:36 AM in response to mindy1285

It sounds to me that there are two mobile phones with the same number !, surely that cannot happen

I cannot see that changing the apple password can help, the problem is with two active sim cards having the same phone number.

Give the phone number a ring on another phone with your phone switched off then the chap who pinched it may answer your call

Tim

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Answer 8

mindy1285 Author

Level 1

14 points

Nov 14, 2011 10:46 AM in response to wjosten

Thank you but the phone was stolen, I have no way of changing those settings! Thats what is making this really hard. I even told the person to keep the phone just change it so my sister can get her text messages!

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Answer 9

mindy1285 Author

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14 points

Nov 14, 2011 10:50 AM in response to timmy toad

Whoever has the stolen phone is not getting any of her calls or text messages from people without iphones. It's only if the sender has an iphone, it automatically turns it into an imessage and sends it to the stolen phone.

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Answer 10

mindy1285 Author

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14 points

Nov 14, 2011 10:52 AM in response to wjosten

Yes, I have deactivated it. She can receive phone calls and text messages from people without iphones, its just when someone from an iphone sends a message it converts it into an imessage. When I go to text her from my iphone, unless I shut the imessaging off, it sends it as an imessage to the stolen phone.

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Answer 11

deggie

Level 10

167,177 points

Nov 14, 2011 10:59 AM in response to mindy1285

You know the person who stole the iPhone?

He was recommending you make this change on the replacement iPhone.

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Answer 12

mindy1285 Author

Level 1

14 points

Nov 14, 2011 11:08 AM in response to deggie

I do not know the person who stole the phone, but they sit and imessage me like it's a game. (which obviously upsets me).

I didnt get an iphone replacement, its actually my sister, now she is using a Samsung Flight II or something.

Thank you for clarifying that though.

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Answer 13

PureQaos

Level 1

0 points

Dec 15, 2011 1:42 PM in response to wjosten

My boss was upgraded to an iPhone 4S from an iPhone 4 running iOS 5.0.1

Prior to the handset swap, he reset all settings from the device. Despite doing this, the old handset continues to receive iMessages which were associated with his iMessage account (presumably his AppleID).

Shouldn't resetting the phone in this fashion have resolved the issue?

The owner of the phone mentioned in this article completed a remote lock/wipe of her phone, and it seems to have exhibited similar behaviour:

http://www.theregister.co.uk/2011/12/15/imessage_persistant/

Has anyone found a reliable method for ensuring that iMessages won't be delivered to a lost/stolen/replaced device?

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Answer 14

PureQaos

Level 1

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Dec 15, 2011 3:35 PM in response to PureQaos

Update: I read this thread, and seems as though it could be useful, and I guess explains why a remote lock/wipe may not have worked as mentioned in the last article (because the original SIM was in the phone)?

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Answer 15

Dec 15, 2011 3:39 PM in response to mindy1285

How is it that you know that the stolen phone is receiving messages? And how do you know that changing the password did not fix the problem.

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