dViper

Q: So many problems with iTunes Match...

So far my experience with iTunes Match has been horrible. I keep getting a ton of unmatched songs that absolutely should be matched, and lots of upload errors.

 

For example, the album "Houses of the Holy" by Led Zeppelin.... http://i.imgur.com/RscRg.png

 

After toying around with it for a while, i found that sometimes using iTunes to create an AAC version of a unmatched song, the newly created AAC version does get matched. Not sure why this is, as the original unmatched files are 320bit MP3s.

 

Another issue I've found is that albums are not sorting correctly on my iPhone with iTunes Match active. I use dougscripts in iTunes to copy the release year of all my albums into the "sort album" meta data field. So that way on my ipod or iphone albums are sorted chronologically. Through iTunes match, none of my albums are being sorted correctly. Its not even that they're sorted alphabetically instead of chronologically. They're just listen in what seems like a completely random order.

 

Yet another MAAAJJJOOORRR complaint is with the album art. I am very meticulous about my album art. Every album in my library has album art displayed. My first step in getting album art is trying to get album art through iTunes. Most of the time this works fine. For the ones that dont, I just search google images and copy and paste the album art in... What I'm finding though, is that all my albums with album art gotten through iTunes, is not showing up on my iPhone when using iTunes Match. But albums where I had to paste a image in to iTunes, those do show up on my iPhone. This is not 100% consistent, but pretty close.

 

Overall I am very disappointed with iTunes Match so far. The Apple philosophy of "it just works" certainly does not apply to this product.

Im going to wait it out another couple of days or a week or so, and if things don't get better, I'll be calling in asking for a refund.

iPhone 4S, iOS 5.0.1

Posted on Nov 14, 2011 11:12 PM

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Q: So many problems with iTunes Match...

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  • by dViper,

    dViper dViper Nov 15, 2011 11:13 AM in response to dViper
    Level 1 (0 points)
    Nov 15, 2011 11:13 AM in response to dViper

    Well I've figured out why all my albums are sorting in such strange orders...

     

    Like I had said before, I have the "sort album" meta data filled in with the years that albums are released. When physically uploaded to iDevices, the albums are sorted by year based on the "sort album" data, rather than alphabetically based on the album title.

     

    It seems like with iTunes Match, any album with the word "The" in the begining has its "sort album" meta data overwritten, and instead uses the alphabetical sorting (dropping the word 'the' of course).

     

    Hopefully this is just a bug that will get fixed, because I really hate having my albums sort alphabetically.

  • by RackmasterNY,

    RackmasterNY RackmasterNY Nov 15, 2011 11:14 AM in response to dViper
    Level 1 (0 points)
    Nov 15, 2011 11:14 AM in response to dViper

    I would add my voice to the complaints - very annoying that some tracks on an album match and others do not.

     

    I also have a new one - one of the tracks on my itunes matched in the cloud to a completely different track.

     

    I assumed it was a metadata problem so I stripped all of the metadata off - then re-did the itunes match process - and again it matched to the wrong track.

     

    Called apple support who gave a very non-apple response. "We don't know why it is doing that, maybe it will fix itself, realize the servers are very busy just now". The then opted for a solution, "we will call you back later in the week".

     

    Doesn't seem to be a server problem but if I want to get the correct track up to the cloud I need a way to force itunes match not to match a track and just upload it.

     

    Disappointed Apple Fan

     

    J

  • by EdinNYC212,

    EdinNYC212 EdinNYC212 Nov 15, 2011 3:31 PM in response to dViper
    Level 1 (0 points)
    Nov 15, 2011 3:31 PM in response to dViper

    My library has been trying to sync for 24 hours straight; it keeps stopping and starting over. It seems to have identified about half my music as far as I can tell, which Im not too upset about as most of my library is made up if live DJ sets.  The comments on here are making me wonder if the majority of the matches that it made are misidentified.  I have to say I'm not an Apple fan to begin with, and this experience hasn't helped sway my opinion in a positive direction at all.

  • by SingingFriar,

    SingingFriar SingingFriar Nov 15, 2011 4:17 PM in response to EdinNYC212
    Level 1 (4 points)
    Nov 15, 2011 4:17 PM in response to EdinNYC212

    24 hours and counting, for me.  I have 17,000+ songs and it only found 3,000 of those.  Uploading is painfully slow, as expected, with 2,500 more to go.

  • by dViper,

    dViper dViper Nov 15, 2011 4:18 PM in response to EdinNYC212
    Level 1 (0 points)
    Nov 15, 2011 4:18 PM in response to EdinNYC212

    Well after two days of trying to like it, and trying to make it work for me, I've sent an email into iTunes Accounts/Billing requesting a refund and to cancel my iTunes Match service. The only reason I wanted iTunes Match was to have my whole music library available to me on my 32 GB iPhone, but with so many hassels, its just not worth it. I will be perfectly contect continuing to carry my iPod Classic around with me.

     

    If they improve the service in the future I may try it again, but for now, I've had enough.

  • by EdinNYC212,

    EdinNYC212 EdinNYC212 Nov 15, 2011 4:25 PM in response to SingingFriar
    Level 1 (0 points)
    Nov 15, 2011 4:25 PM in response to SingingFriar

    I only have about 8k, my library is 111GB though

  • by srphelan,

    srphelan srphelan Nov 15, 2011 5:49 PM in response to secondandc
    Level 1 (0 points)
    Nov 15, 2011 5:49 PM in response to secondandc

    Weird.  I also have the same problem with Abbey Road.  The only song that did not match was "She Came In Through The Bathroom Window".  I also saw in another thread how another person had the same problem. Hopefully, its just a tweak Apple has to make on their side.  But whatever the case, we need method to rescan.

  • by mofobaru,

    mofobaru mofobaru Nov 15, 2011 6:07 PM in response to dViper
    Level 1 (0 points)
    Nov 15, 2011 6:07 PM in response to dViper

    I left it running all day, and after 10 hours it got stuck again at song 314 of 18,140.

     

    What a joke! Why did Apple even release this? It's total junk. Not even Beta worthy IMO.

  • by richsadams,

    richsadams richsadams Nov 15, 2011 6:08 PM in response to srphelan
    Level 1 (84 points)
    Nov 15, 2011 6:08 PM in response to srphelan

    srphelan wrote:

     

    Weird.  I also have the same problem with Abbey Road.  The only song that did not match was "She Came In Through The Bathroom Window".  I also saw in another thread how another person had the same problem. Hopefully, its just a tweak Apple has to make on their side.  But whatever the case, we need method to rescan.

     

    That is strange.  All of Abbey Road matched for me.  I ripped the 2009 Stereo Remaster version at 320kbps.  Wonder if that makes any difference? 

     

    Still, I can sort of understand why an entire album might not match (although it should if it's in the iTunes Store IMO), but why a single or a couple of tracks don't match when the rest do is beyond me.  Hmmm...

  • by notyou,

    notyou notyou Nov 15, 2011 7:13 PM in response to lundejd
    Level 1 (20 points)
    Nov 15, 2011 7:13 PM in response to lundejd

    If it wasn't ready-for-primetime, it should have stayed in Beta.  There is NO excuse for these kind of errors.  That's like releasing a car with brakes that only work 99% of the time.  That 1% is VERY important.  Granted, this isn't life-and-death.  But, for a company that has products that are supposed to "just work", this is unacceptable.

     

    Just sayin'...

  • by Russa,

    Russa Russa Nov 15, 2011 7:32 PM in response to dViper
    Level 4 (1,325 points)
    Nov 15, 2011 7:32 PM in response to dViper

    Lost my Album art for albums that were "matched" and sent down form the Cloud.

     

    Many of my songs on my iPhone have doubled up.. not sure if this is because I orignaly sync'd my iTunes library on my iPhone and then joined match.

     

    Thoughts?

     

    My iPhone is spinning doing something..  I can oinlhy assume it's Match working in the background. iTunes Music Cloud is "rippling" and doing something on my MBP.. not sure what it is doing though.

  • by secondandc,

    secondandc secondandc Nov 15, 2011 9:46 PM in response to richsadams
    Level 1 (0 points)
    Nov 15, 2011 9:46 PM in response to richsadams

    The version of Abbey Road I have which did not match "she came in..." is the original CD that was part of the original box set that came out in the early 90s.

  • by oldcooperham,

    oldcooperham oldcooperham Nov 15, 2011 10:03 PM in response to dViper
    Level 1 (0 points)
    Nov 15, 2011 10:03 PM in response to dViper

    For all of you having trouble with itunes match:  start small.  Its not a perfect solution, but I found it worked beautifully after I created a new library of 500 songs.  I will be adding in increments.  Its not what I wanted to do, but now that I've done it, it's not so bad.  I plan on having a master library of 20,000+ songs that includes all my bootlegs, rare recordings, and lossless rips.  I will build my second "match" library artist by artist and playlist by playlist.

  • by Russa,

    Russa Russa Nov 16, 2011 4:51 AM in response to dViper
    Level 4 (1,325 points)
    Nov 16, 2011 4:51 AM in response to dViper

    Lost album art work. And I have many duplicate songs on my iPhone.

  • by antmeeks,

    antmeeks antmeeks Nov 16, 2011 6:13 AM in response to secondandc
    Level 1 (0 points)
    Nov 16, 2011 6:13 AM in response to secondandc

    Add me to the growing list of people that can't get "She came in..." from Abbey Road to match... along with about 750 other songs that are already on the iTunes Store, but Match is uploading anyway. It's so annoying to have entire albums in AAC 256 - except for one song, right in the middle, as a 128 mp3. !#%$^?!! Sigh...

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