Previous 1 33 34 35 36 37 Next 629 Replies Latest reply: Jul 1, 2015 7:09 AM by clintonfromlondon Go to original post Branched to a new discussion.
  • Michael Smith3 Level 1 Level 1 (135 points)

    Hello everyone,

     

    Well...my Match subscription expired on Christmas Day, and since I couldn't get it to work properly I didn't renew. But Apple sent me a renewal notice and with that notice I took the opportunity to click on the included feedback link and (once again) voice my frustration. I also wrote a letter to Mr. Cook regarding iTunes Match.

     

    Well, I hope that maybe you guys here in this thread can get the help that you need for iTunes Match. Maybe sometime down the road I'll give Match a try again. In the meantime, I hope my letter got through to the iTunes Match team and they gey you guys the help that you need.

     

    All the best,

    Mike.

     

    <Edited By Host>

  • xdonniedarkox Level 1 Level 1 (0 points)

    Great post and constructive, I trust they will read this now. Well played sir :thumbsup

  • Michael Smith3 Level 1 Level 1 (135 points)

    Hello xdonniedarkox,

     

    Thanks for the thumbsup, I hope it helps!

     

    Mike.

  • richsadams Level 1 Level 1 (70 points)

    Michael Smith3 wrote:

     

    Hello everyone,

     

    Well...my Match subscription expired on Christmas Day, and since I couldn't get it to work properly I didn't renew. <snip>

     

    Nice work Michael. FWIW Apple has reached out to me directly a couple of times; had me run various diagnostics and return the results to them.  Neither was for iTunes Match, but they did eventually get the bugs out of the application and firmware that I (and lots of other folks) had trouble with.

     

    So hopefully the info they get back from you will help resolve some of these iTunes Match issues.

     

    Having signed up for iTunes Match day one I can say that it's markedly better than it was early on and everything is working about 98% of the time...but there are obviously still some issues for them to iron out.

     

    Best of luck and keep us posted!

  • kauff Level 1 Level 1 (0 points)

    This helps, but only to illustrate the problem with iTunes Match.

     

    The  How to upgrade tracks to iTunes Match, fast. DOES NOT work for unmatched (uploaded) tracks -- only matched tracks can be upgraded -- and iTunes fails to match many tracks that should match.  ie. it often fails to deliver what it's advertised to do.  I don't expect perfection, but the failure rate is way too high, and Apple support won't own or fix their problem.

  • kauff Level 1 Level 1 (0 points)

    Why can't I delete this duplicate reply?

  • richsadams Level 1 Level 1 (70 points)

    kauff wrote:

     

    This helps, but only to illustrate the problem with iTunes Match.

     

    The  How to upgrade tracks to iTunes Match, fast. DOES NOT work for unmatched (uploaded) tracks -- only matched tracks can be upgraded...

     

    You are correct, and I stand corrected.  I found an old track that iTunes Match showed as "Uploaded".  Using the "upgrade" method I deleted and re-downloaded it and although I had apparenty manually "upgraded" it to 256kpbs at some point, the downloaded track was at the original 128kpbs. 

     

    Agreed about the failure rate.  Hope they get things sorted out sooner than later.

  • Derek Hagen Level 1 Level 1 (0 points)

    Wow! I thought it was just me having to watch ITM daily repeat steps 1-3! I guess ITM has some real problems. I think I'll just ignore it for awhile and see if Apple rewrites the program or something this year. It they don't, I will probably not resubscribe (I too have been signed up since day one). Fortunately, I have no reason to listen to music off the iCloud, I just thought of it functioning as some sort of backup of my music anyway (even though that's not what it really is).

  • Michael Smith3 Level 1 Level 1 (135 points)

    Hello All,

     

    I see that Apple has edited my previous post. I didn't realize that I was not allowed to post copies of any correspondance with Apple here in this thread. I apologize to the forum administrators. I was just trying to let everyone here know what progress I was making in trying to get help for iTunes Match.

     

    For those who saw the full content of my previous post, Ms. Buress from Apple Support offered me a gift renewal and I will give Match another try while running through the Charles Log process to see if the iTunes engineering team can capture the looping issue that I was having. I'll keep you posted on my progress.

     

    Have a great evening everyone.

    Mike

  • davery1979 Level 1 Level 1 (0 points)

    Apple are good at that Mike, having been driven to insanity with itunes mis-match pre Xmas I had posted on here and Apple took it upon themselves to remove it...

     

    At least that proves that they do read this forum I guess, it's a shame that they won't put their hands up with this one and say we got it wrong instead of regulating this forum secretly - unfortunately guys you can remove individual posts but 35 pages on this thread prove that that the service stinks and you need to do something about it.

     

    The concept is great, if it worked it would be even better. I know there is a minority who are using it successfully and I'm pleased for those people but come on Apple, time to do something about this one.

     

    I loved Apple and everything Apple but the itunes mis-match and experience with customer service has really put me off unfortunately, shame...

     

    I had to cancel my service in the end, I wish you guys all luck in your quest to get the service working for you.

  • angusfan Level 1 Level 1 (0 points)

    The only thing that has worked (for most part) is staring a new library after a week of endless looping to discover my new library synced up with match as soon as I signed in to match that new profile or library. From there I can only upload about 1 album or long track at a time but that seems to have worked. The stuff that doesn't want to upload I've just left out of match completely. This is far from a "it just works" like most apple products but I guess will do for now. However and I can't believe I'm saying this, google music which is free is ALOT smoother I just don't like not being able to use my native music app to access the tunes

  • Michael Smith3 Level 1 Level 1 (135 points)

    angusfan wrote:

     

    The only thing that has worked (for most part) is staring a new library after a week of endless looping to discover my new library synced up with match as soon as I signed in to match that new profile or library. From there I can only upload about 1 album or long track at a time but that seems to have worked. The stuff that doesn't want to upload I've just left out of match completely. This is far from a "it just works" like most apple products but I guess will do for now. However and I can't believe I'm saying this, google music which is free is ALOT smoother I just don't like not being able to use my native music app to access the tunes

    I am considering creating a new library as well. I tried recreating my old library to work with Match and had all sorts of problems trying to preserve my playcounts, date added info, etc, not to mention over 100 carefully crafted playlists. If it wan't for time machine, my entire library would've been screwed up. It just wasn't worth potentially losing YEARS of precious metadata just to get Match to work.

     

    Mike.

  • Michael Smith3 Level 1 Level 1 (135 points)

    One thing that still puzzles me though: The only time Match worked flawlessly for me was with my old 2006 iMac running Snow Leopard. Things fell apart when I got Mountain Lion. I've read in some other forums that some think Mountain Lion is part of the problem. I wonder...perhaps there's smething to that theory.

  • Derek Hagen Level 1 Level 1 (0 points)

    I finally turned off Match on everything Apple I and my family own yesterday. Just couldn't get it to stop running over and over again, and tired of trying work arounds to get music we purchased on iTunes to show up in the Music library, and albums only partially matching in the iCloud. This is very disappointing as the theory of iTunes Match seems wonderful. I looked back at the family purchase history on iTunes and see the first purchase was on May 13, 2004 (Ch-Check It Out by the Beastie Boys) and now the library has over 38 thousand songs and music videos. I'm no computer whiz but I have to function as the IT guy for my extended family and all their macs, and things were just getting way out of hand with iTunes Match. My subscription is paid for until around Christmas, but it won't be turned on again until I hear that Apple has fixed things.

  • richsadams Level 1 Level 1 (70 points)

    Derek Hagen wrote:

     

    ...and now the library has over 38 thousand songs and music videos.

     

    Sorry to hear about your frustrating experience with iTunes Match, I know how that feels. 

     

    You sound pretty savvy and I'm sure you're aware of it (and not sure about that mix) but iTunes Match has a 25,000 song limit...not including songs purchased from iTunes.  That might or might not be what's causing your problems, but thought it worth mentioning.

     

    Did you try some of the "fixes" listed here and elsewhere?  I know I had to get rid of about three dozen oddball tracks to get it to work normally.

     

    With that kind of loyalty and money invested, did you ever call Apple support?

     

    In any case, I'm with you...hope they get this sorted out sooner than later.

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