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iTunes Match vs. Play Counts

117799 Views 462 Replies Latest reply: Apr 10, 2014 7:54 AM by Richardgm RSS Branched to a new discussion.
  • VeryQueasy Calculating status...
    Currently Being Moderated
    Sep 24, 2012 6:25 AM (in response to alecp763)

    iTunes Match used to update the data within 48 hours... Now I've been keeping an eye on one song in particular that I've played about 4 or 5 times from my iphone alone and so far the play count is 2 and no last played data is there at all. The rating as usual is right away. I purchased this song on Thursday and watched it over the weekend and it's only up to 2 counts...

     

    I hope this gets fixed soon...

  • LeMarcus Calculating status...
    Currently Being Moderated
    Sep 24, 2012 12:36 PM (in response to VeryQueasy)

    Well - i think iTunes Match play counts is working for me right now ...

     

    I noticed just now that one of my songs on a new album just get 32 counts, and

    it was 18 a few days ago, I just play this song through iTunes Match on my iPhone 5,

    so i'm doing a little experiment, I will see tomorrow and the day after how it is syncing ...

     

    I'll let you know

  • LeMarcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 8:08 AM (in response to LeMarcus)

    Within 24hours, iTunes Match has updated my library counts, for the song counting 32, it's now 36 ...

     

    Hope it will continue to work ...

  • VeryQueasy Level 1 Level 1 (40 points)
    Currently Being Moderated
    Sep 25, 2012 11:14 AM (in response to LeMarcus)

    LeMarcus does it update your play counts as well as last played data? I seem to remember it updating both before iOS 6. Do you sync your phone to get them to update or does it just do it automatically? I hope when the new iTunes comes out it can be instant like ratings.

  • LeMarcus Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 11:18 AM (in response to VeryQueasy)

    VeryQueasy it updates both ! I don't know what I did to make it work, the last thing I tried was turning off iTunes Match on my Mac / iPhone / iPad / Apple TV and turn it on again ...

     

    I hope it will be better with iTunes 11 !

  • Stjm543 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 25, 2012 1:40 PM (in response to LeMarcus)

    That didn't help me, it was slow to update on iOS5 but on 6 it just doesn't bother with it at all, my computer will update the play counts fine but on my iOS devices it just doesn't update.  Some of the time it doesn't even update that it played the track locally on the device let alone on the match database.  Having said that at least it does play the tracks & keep the playlists updated with what iTunes on my Mac tells it to.

     

    I echo your sentiments, lets hope for a fix in iTunes 11 & iOS 6.0.1 (or whatever number they give it)

  • VeryQueasy Level 1 Level 1 (40 points)
    Currently Being Moderated
    Sep 26, 2012 1:01 PM (in response to Stjm543)

    I tried to do a little more investigative work with this as it annoys the crap out of me...I turned iTunes Match off on all my devices, then back on. I removed all music from my iphone, downloaded/played a song from the cloud, synced the phone again and then I used the drop down menu to actually see if the play count updated on the actual phone and just wasn't sending the information to the computer. It turns out, my phone isn't recording the play counts at all.

     

    I now have it set not to sync any music, but have iTunes Match turned on and I still play my music through the cloud but still have no luck with play counts/last played data.

     

     

    For those of you that the play counts are updating for, do you have your device to sync with any iTunes music data or do you just play through the cloud? This is so frustrating....But I do love this new stream/cache system they have worked up so I can just play whatever song of my 30,000 library instead of picking and choosing what to download on my device.

  • mracole Level 4 Level 4 (1,075 points)
    Currently Being Moderated
    Sep 27, 2012 4:35 AM (in response to bffjr)

    Great to see clarity from Apple - at least we all now know that the issues are recognised and scheduled for later release attention.  However, given long standing nature of such issues this would appear to be a very low priority in the development stack.

     

    Would suggest that we do not hold our breath for updates in this area.  Best route to raise priority is to mail Apple direct.

  • northernpaul Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 27, 2012 12:18 PM (in response to alecp763)

    I'd suggest people raise it as an issue via Apple's website:-

     

    http://www.apple.com/feedback/itunesapp.html

     

    I have already. Hopefully if enough of us do so, they'll fix it.

  • paulnorris2 Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 21, 2012 12:36 PM (in response to northernpaul)

    I was hoping that IOS 6 would fix this.  When I upgraded my iPhone, iTunes on my PC immediately syched correctly (more or less) with iTunes Match.  That was a month ago.  It hasn't correctly updated my smart playlists (example - recently played music) since that one time.

  • randy_m Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 21, 2012 4:25 PM (in response to paulnorris2)

    I think all we can hope for is an upgrade to iOS 6 or iTunes - otherwise there will be a mass exodus when it comes time to renew iTunes Match.

  • Richardgm Level 1 Level 1 (0 points)
    Currently Being Moderated
    Oct 21, 2012 4:29 PM (in response to randy_m)

    I've already decided that I'm not going to renew. I've waited 11 months for fixes; nothing.

  • Michael Allbritton Level 6 Level 6 (16,190 points)
    Currently Being Moderated
    Oct 21, 2012 7:59 PM (in response to paulnorris2)

    This is my single biggest gripe with iTM. This feature simply doesn't work and is very irritating.

  • Michael Allbritton Level 6 Level 6 (16,190 points)
    Currently Being Moderated
    Oct 21, 2012 8:00 PM (in response to Michael Allbritton)

    On my iPhone I can literally watch the tracks in my "recently played" playlist get removed as the server overwrites the most recent metadata.

  • jnez.me Calculating status...
    Currently Being Moderated
    Oct 31, 2012 4:51 PM (in response to alecp763)

    Just received an email from Apple notifying me that my iTunes match subscription will automatically renew in two weeks as I signed up for the service the very day it became available on 11.14.11. Despite the issue I've had with play counts updating, $25 for access to my 25k song library on any of my devices for an entire year is pittance. I have paid a whole lot more for a whole lot less in my lifetime. The past year with iTunes match has been 90% trouble free. Consider that just 18 months ago the idea of having access to 25k songs 'in the cloud' streamed/downloaded to multiple devices was revolutionary and now here we are griping over album art that takes a second or two longer to load or play counts that won't immediately update. iTunes match is the best deal around; I fully endorse it and anticipate that this playcount bug will disappear in the next update or so.

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