Smart Playlists not syncing correctly to iPhone/iPad with iTunes Match

My manual playlists are syncing correctly to both devices, but smart playlists are a mess. They don't seem to match any criteria that they are created with, especially song limits. However, smart playlists are syncing correctly in iTunes on multiple computers. This is really frustrating because 99% of my playlists I listen to are smart ones. Anyone know of how to fix this? Apple, do you have any information on this or when it would be fixed?

iMac, Mac OS X (10.4.10), iPhone

Posted on Nov 15, 2011 12:59 PM

Reply
124 replies

Nov 5, 2013 4:42 AM in response to nmaviano

I've also been experiencing this problem, for years now, with iPhone 5s, iPhone 4, and iPhone 3. I actually talked to apple customer care today. The chat representative said they didn't know how to answer questions about music on a telephone, and then when it was escalated to apple customer care phone support they guy asked me "What do you mean by 'smart' playlists"? I don't think is getting resolved anytime soon.

Nov 6, 2013 10:26 AM in response to nmaviano

Okay, yes, thank you. I thought I was going insane. For example, I have a smart playlist I sync just with my iPhone (5 running 7.03) called "iPhone New." It's the most recent additions to my library. On my phone, it looked just like another playlist, which was, wait for it--"iPhone Old"--the stuff I had never gotten around to listening to and now have to decide if I even want to keep it. However, in iTunes, looked fine--even if I looked at the contents of the smart playlist on the iPhone while synched--looked fine. But on the phone, totally wrong.


Also, I don't listen to music in the cloud. Don't run Match. None of that. Just can I please play the music on the phone. Please.


Creating an "iPhone - New" playlist that says "Playlist is iPhone New" did the trick. It's any smart playlist pulling from any other playlist that appears to work, since that explains why one of my "criteria is [Playlist Name] + [some other stuff]" always worked.


Oddly, on the iPhone (while synched), in iTunes, I get the "This smart playlist depends on one or more playlists that cannot be found" error...which is rubbish, because obviously they can be found since, well, the error-ing playlists work fine.


Sadly, despite the utter disaster that iOS 7 Music/iTunes 11 is, this is still better than my Android experience. Even more sadly, I have two members of my family that need phones and was about to push them to Apple since iOS 6 (for me, anyway) worked great. Now I'm not so sure. Because this is rubbish.


Anyway, thanks for the dummy playlist trick. It worked.

Nov 10, 2013 11:43 AM in response to ericsiegel01

After 20 minutes of my iPod Touch 5G trying to sync, I would get the error '9 apps did not correctly sync' or something like that. ericsiegel01 solution is the only one that worked for me. I had a playlist called recently added that was including recent podcasts. Changed it to music and everything is working as it should. Why Apple had to remove podcasts from iTunes is still a mystery, but it is obvious they didn't test it very well.

Nov 14, 2013 6:29 PM in response to TiffyCat

The folks running itunes must have only one way of listening to music: THEIR WAY. If the itunes developers actually listened to music with playlists on multiple devices they would have noticed this total Cluster.


Clearly there are not enough people in itunes development that listen to a lot of multi-artist music either since they haven't fixed itunes to list a multi-artist song no matter what artist you look up under the artist tab.


These problems would have been fixed TEN years ago... if they hired someone to read these forums and simply make corrections.


You really do NOT need a massive new building in Cupertino to figure this out.... these forums provide FREE bug fix recommendations on a regular basis!


Call me over to Cupertino for a week and I can fix problems that haven't been addressed in 10 years of devs monkeying around.

Nov 24, 2013 4:54 PM in response to nmaviano

I have a few different smart playlists and it seems to me that iTunes Match only has problems syncing my "New Music" or recently added playlist... Its nothing fancy just set to only have music and to have all songs added within 1 month.


I spent a week emailing back and forth with someone from iTunes support which got me no where.


Adding the Playlist - Is- Music restriction stopped the play list from showing up on all my devices besides my computer.


This is soooo annoying help!!

Dec 4, 2013 10:01 AM in response to nmaviano

Suddenly noticed my old iMac, which used to contain my music library (since moved ot a mini server a year ago), had itunes still automatically syncing via wireless. I rarely use it, but the other day I needed to check something on it and noticed Itunes was trying to sync to my iphone, I had no idea it was doing this. When I turned of the wireless synching on the old iMac, lo and behold, my playlists updated.


Somehow I think it was picking up the latest music from my server, but the playlists from the old iMac.

Dec 7, 2013 1:55 PM in response to nmaviano

Ok, this worked for me. My PLAYLISTS all stopped working after IOS 7.0.

I tried a couple fixes. Anyway, what finally worked was a setting on my iPhone.

Music Icon / More / Shared. There's a red checkmark in front of one of my "libraries". I moved the checkmark to my other "library," synced my phone with my iTunes, and now my playlists on my iPhone are syncing again.


One other thing I changed...

In iTunes on my computer, under my iPhone's music settings, I went to the "Music" upper tab, clicked on "Sync Music" and checked "Selected playlists..." with the playlists I wanted synced.


Hope this helps!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Smart Playlists not syncing correctly to iPhone/iPad with iTunes Match

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.