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An unknown error occurred (11111). Anyone have a clue what this means?!

When trying to download certain MATCHED songs, I'm getting the message that "This item cannot be downloaded." This initial message is then followed by another message: "There was problem downloading x (where x is the name of the song). An unknown error occurred (11111)." This seems to happen randomly. Most frustratingly, I then cannot play any of these songs in iTunes. iTunes cannot find them in the cloud, even though the status shows Matched! I'd be grateful if anyone has any ideas here. Apple, are you checking these forums?!

Posted on Nov 16, 2011 12:38 AM

Reply
62 replies

Nov 26, 2011 12:38 AM in response to HardRock4

Yes, this is very frustrating, by far the most frustrating of all iTunes Match problems. Especially this problem makes it IMPOSSIBLE to properly sync several libraries.


My case:

Mac Mini with Apple Lossless Library

MacBook Pro with 128bit library


Result:

Songs get matched, both libraries become doubled. I have to go album by album, delete the lower bit versions and download the matched 256 versions in order to have a single synced album on both computers, keeping the ALAC original on the mini and the lower bit version on the macbook.


The impossible:

Songs which are matched and can't be downloaded can't be synced. Even if I manually put lossless version on the macbook, then create an AAC version, it won't properly connect the album, but create a duplicate. Oh man! 😟


I hope this gets resolved. iCloud iTunes Match is such a good idea!


Keywords:

"The item you have requested is not available for download"

"There was a problem downloading ... Unknown error occurred (11111)"

Dec 4, 2011 6:53 PM in response to catalyst9

Also having this issue. In my case, the song is on my latest gen mac mini with the latest lion. Trying to download it on my powerbook with os 10.5.8 and itunes 10.5.1 fails. When I click the button to download the song from icloud it first gives me the error "This computer is not authorized. You must first authorize this computer before before using itunes match with this computer" then it throws the error "There was a problem downloading "[song name]" An unknown error occurred (11111). Please check that the connection to the network is active and try again." I'm definitely online because I'm posting this. This library on my powerbook is the one I initially uploaded to itunes match, so it's definitely matched. But for some reason it doesn't show up in my list of itunes match devies in the itunes store. Also running update itunes match works but doesn't change anything.

Jan 6, 2012 12:54 PM in response to catalyst9

same problem here.

  1. Around 9000 songs added to iTunes Match.
  2. Trying to sync on a clean windows machine got continues "the item you requested is not available for download"
    followed by "error 11111" messages.
  3. To make things worse: its two messages per each unsuccessful download, and the dialog is MODAL.
  4. It requires me to babysit the process, dismissing the dialogues.


iTunes team - aren’t you ashamed of yourself ?
at least put an explanation out there and publish a temporary fix to ignore errors and continue to next song until the root cause will got fixed .


Jan 15, 2012 7:29 AM in response to catalyst9

Just got the same Error here, (11111). I've got bout 8800 Song in the cloud.

3 Songs from a Album are working, getting the error on the other ones.


Edit:

Just solved the Problem on this Album. Copied the Tracks (ALAC) to my MacBook and reuploaded them again in the cloud, now it's working. I use iTunes Match on 2 Computers (WIN PC & MacBook) on the PC i've got the error in the cloud. Strange. 😕


Message was edited by: slipmaxim

An unknown error occurred (11111). Anyone have a clue what this means?!

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