The saga continues, told by senior advisor set up new user on the computer and download an up todate itunes just in case the original is currupted in some way, told if still the same result after attempted update they will replace. Tried each of the update and restore, no difference, comes back with answer the file in the firware is not compatable with the update. It appears to have downloaded the update but can't install.
Rang Apple support again to tell them the results, passed to senior adviser straight away, a different one. He read through the notes said ok looks like the phone needs replacing but have you tried downloading from another computer, may be a problem with mine. "My God" where does it end!!!.
I had a moan but agreed to do it, my wife's computer did not have itunes on it so i downloaded another new version of itunes, no chance of corruption, and did the updates again. The same bloody result!!!!!!!
This chap was going to liase with customer relations and see what they can do.
God only knows how much time I have spent on this.
I will let you all know the result, basically it has been agreed to replace the phone if this last update attempt failed. I will try to make the necesaary arrangements tomorrow.
It is so annoying with all this crap as you can tell thet these senior advisers know of the problem when you are talking to them but go through all this rubbish as if a miracle is going to happen.