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unsubscribe to itunes match

How do I unsubscribe from Itunes Match. It is not for me. Will I get a refund if I cancel after about a week?

Posted on Nov 16, 2011 11:51 AM

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9 replies

Nov 16, 2011 2:57 PM in response to alejandrofrombloomington

If you click on itunes match in the itunes store I believe you can cancel the subscription auto-renewal. As far as getting a refund you have to email apple, I'm still waiting on my reply but from what I saw the best way to get a refund is to state the advertising misled you that it would be "streaming" music when in fact that is not what it does.

Dec 5, 2011 7:26 PM in response to alejandrofrombloomington

I purchased iTunes Match and it buggered up my systm and at least one audio file became corrupt as a result. What a POS program this is, and while I like the idea, it feels like it is definitely NOT ready for prime time. How exactly do you get a refund from Apple? Trying to figure out how to do that is fast becoming an annoyance to me. Should I just file a complaint with my credit card company and let them work it out?

Dec 18, 2011 8:36 AM in response to infodump

Has anybody had any luck getting a refund? Apple is so far refusing to give me a refund based on it being an iTunes purchase, which seems totally wrong since iTunes Match is a new subscription service provided by Apple and not a typical song, movie, or book purchase. The fact of the matter is that it's a subscription based service that DOES NOT WORK. I don't want to wait for Apple to fix it and I hate that I had to turn it off and spend hours wiping and rebuilding my iOS device music library.


Any assistance with getting a refund would be much appreciated.

Dec 23, 2011 4:40 PM in response to mark01244

After six days I finally got a response from one of Apple's "Senior iTunes Store Support Advisors" and she claimed to have talked to engineering and that now she can providede me a refund (in 5 to 7 days). Nothing about unable to resubscribe for 12 months but I probably won't anyways. It'll take Apple a while to sort this one out and in the meantime I'll use Google Music to stream my whole catalogue from the "cloud". Keep the pressure up, Apple needs to go back to the drawing board on this service and their customers should not have to pay for Apple's faulty product release.

Dec 21, 2012 3:22 PM in response to alejandrofrombloomington

Lucky you. I never got an email, just noticed the 'congratulations' email. Match was(is) pretty much a useless product. I just figured i'ld try it out.... other then robbing cpu cycles, never could figure out what it's doing. Other than keeping track of my Amazon purchases, that is. The first $25, ehh... the second $25 just ****** me off. How do I get a refund? Already reported a problem in the store and erased my credit card info, and did the do not renew thing... Anybody ever get a refund from this place?

unsubscribe to itunes match

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