Skip navigation

iTunes Match Match Explicit Songs Matches Clean

54438 Views 140 Replies Latest reply: Mar 16, 2014 9:58 AM by Michael Allbritton RSS
  • j.martin657 Calculating status...

    Same problem, really hope Apple fixes this soon because otherwise I will be cancelling itunes match shortly

  • housemr Calculating status...

    How do i request a full refund for itunes match. This service is useless if i changes my music (clean/edited version of a song).

  • John P. Level 4 Level 4 (1,145 points)
    Currently Being Moderated
    Jul 2, 2012 1:19 PM (in response to housemr)

    housemr wrote:

     

    How do i request a full refund for itunes match. This service is useless if i changes my music (clean/edited version of a song).

     

    Officially, the only way to go about getting a refund from Apple is to contact iTunes Store customer service and request it. I do not know if there is a timeframe from which you can do this but it's worth a shot.

     

    In my case, I sent a firm letter to the company CEO (Tim Cook) requesting a refund for the service, and my wish was granted. I cannot say this is, or will be, the case for you or anyone else but I think that this issue has been going on long enough to merit refunds for those affected.

     

    As an anecdote, I have been using a competitor product (Google Play) in leu of iTunes Match and haven't been disappointed. Amazon's music store is also worth a look, too.

  • housemr Level 1 Level 1 (0 points)
    Currently Being Moderated
    Jul 2, 2012 1:23 PM (in response to John P.)

    Thanks. If they complain about the timeframe it is because i was trying to be patient since in feb apple stated they were working a fix. It is now July and the service is still acting like beta and the issue has not been fixed. I feel i have been plenty patient and deserve my refund as apple has had their chance to make it right.

  • edditnyc Calculating status...
    Currently Being Moderated
    Jul 2, 2012 1:29 PM (in response to John P.)

    Ditto. Google Play works like a charm. Already canceled Match because of it.

  • John P. Level 4 Level 4 (1,145 points)
    Currently Being Moderated
    Jul 2, 2012 1:34 PM (in response to housemr)

    housemr wrote:

     

    Thanks. If they complain about the timeframe it is because i was trying to be patient since in feb apple stated they were working a fix. It is now July and the service is still acting like beta and the issue has not been fixed. I feel i have been plenty patient and deserve my refund as apple has had their chance to make it right.

     

    Don't forget that your music has been permenantly altered unless you have a backup of the original file.  Be sure to mention this if you are affected.

     

    In my case, I was asked for an itemization of affected songs from my nearly 3,600+ song library--something no-one in their right mind is going to spend time doing (I think they know that).

     

    Post back with your results. Hopefully, a budding class action attorney will get wind of this in the near future.

    MacBook Pro (15-inch Early 2011), Mac OS X (10.7), Quad Core i7, 8GB RAM, 750GB HDD
  • juicy_jones Calculating status...
    Currently Being Moderated
    Sep 12, 2012 7:03 PM (in response to j.martin657)

    There's hope.  I think iTunes 11 will fix this.

  • Mike Connelly Level 4 Level 4 (1,785 points)
    Currently Being Moderated
    Sep 17, 2012 9:13 AM (in response to juicy_jones)

    I'll believe it when I see it.  I would think that much of the matching is server side, but who knows.

  • tmhale13 Calculating status...
    Currently Being Moderated
    Sep 17, 2012 11:49 AM (in response to juicy_jones)

    I don't think iTunes 11 will fix this. This is a server problem. Until Apples engineers correct this in the code that provides results (allowing a choice when more than one version exists) we will not have a resolution. I haven't seen an iTunes Preference option to default to explicit or clean versions when both are available.

  • juicy_jones Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 20, 2012 7:25 PM (in response to tmhale13)

    Can anyone confirm that this issue is fixed. My boss and a friend of mine have said that they are no longer having this issue? They're claiming it was fixed in the past 3 days.

  • Kuhnaydeein Calculating status...

    I can confirm that a number of the tracks that I've replaced (See: deleted the old, low quaity tracks; redownloaded the matched, high quality tracks) have been restored to full un-censored glory.

     

    [[Note: I've modified this playlist.  Before, it was set to only show songs with Bit Rate below 256, and there was no Date Modified criteria.  I changed these settings as all my 'Upgraded' songs (The Censored ones) are, of course, 256 Bit]]

     

    This is the smart playlist I use to find the tracks I've matched (it won't rule out the newly censored ones).  I delete them from here...

    Screen Shot 2012-09-20 at 22.24.10.png

    ...And re-download them from this Smart Playlist:

    Screen Shot 2012-09-20 at 22.24.22.png

    This playlist finds the tracks that are in the cloud, but not on the computer.  So just Option-Delete from the first playlist, and re-download them from the iTunes Match servers from the second one.

  • Joel S Level 2 Level 2 (185 points)
    Currently Being Moderated
    Sep 21, 2012 11:41 PM (in response to Kuhnaydeein)

    I 'matched' P!nk's new album just yesterday, and it most definitely still replaced explicit songs with clean ones. The issues has not been resolved.

  • Kuhnaydeein Level 1 Level 1 (0 points)
    Currently Being Moderated
    Sep 21, 2012 11:52 PM (in response to Joel S)

    Maybe it's just a particular Artist or Genre..  I've checked all the previously Explicit CDs I imported, and then 'Upgraded' to a Clean status, by listening to the track and then replacing it with the above smart-playlists.  The artists include Eminem, Snoop Dogg, Ludacris, D12, etc.  They've all been replaced as of last night and all the S, F, N, B, C and C-Words are back.  (The 2nd C-word is Crack, which in some contexts gets extracted.  Just in case you were wondering!)

     

    Maybe we should add a list of Artists who's music IS restored to full f---ing glory.  ;-)

  • TwinCitiesJHawk Level 1 Level 1 (0 points)

    All of T-Pain's new mixtape Stoic is edited with itunes Match.  C'mon APPLE we need a fix. 

  • Bmjyfhhdgjihbt Calculating status...

    Turn iTunes Match off.delete censored song/album.go to restrictions in your setting and enable restrictions. Scroll down to music & podcast-explicit.turn iTunes Match on. Go back to song/album and play the song. Should be fixed......

1 ... 5 6 7 8 9 10 Previous Next

Actions

More Like This

  • Retrieving data ...

Bookmarked By (10)

Legend

  • This solved my question - 10 points
  • This helped me - 5 points
This site contains user submitted content, comments and opinions and is for informational purposes only. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. All postings and use of the content on this site are subject to the Apple Support Communities Terms of Use.