1 Reply Latest reply: Nov 16, 2011 6:51 PM by jeffj4AU
jeffj4AU Level 1 Level 1

First off, I'm a long time Apple customer since 2001, so I'm very familiar with iTunes and the requirements for iTunes Match. I've tried everything and everytime I turn on iTunes Match is starts gathering information about my iTunes library and it goes no further. I've tried it 5 or 6 times since Monday and the same thing happens. I've even uninstalled iTunes 10.5.1 and reinstalled and still no luck. I thought maybe it just took some time to gather the info so I let it sit idle for a few hours and it still is stuck on gathering information. I've emailed iTunes support and all I get is generic response of their website and it's no help.


Anyone have a clue on what I can do? It ***** to pay $25 for something and for 3 days of trying to get it to work, it still fails. BTW, I have a macbook.

MacBook, Mac OS X (10.7.1)
  • jeffj4AU Level 1 Level 1

    I have found one issue, I have snow leopard 10.6.8 and I notice it requires 10.7 or later. There is no update for snow leopard, only lion has a update to 10.7. So does this mean you have to have lion for this to work? Something Apple should have told folks before subscribing.