How do I request a refund for Itunes Match?

I am having the same problem, I got an email response today and basically they said I am unable to get a refund.

I have read other message boards where people said they got their money back.

This is really stupid.

Please help us get our money back...

https://expresslane.apple.com/GetproductgroupList.do?PRKEYS=PF4

I contacted them last night via the link above. So far no response from them. Have read of at least one other participant in the forum receiving a response from Apple about getting his or her refund for iTunes Match. I too had to turn off Match today after 3 or 4 days of little to no progress. I am back to syncing the old way. 3 or 4 days of needlessly wasteful time and agony. Truly unbelievable. It didn't have to happen this way.

its only $25. im sure you wont lose any sleep over it. you have to remember that its still the beta. they are still working on it.

Hey Tod,

$25 is a lot of money to some people,

especially for a service that doesn't work.

thats true it is alot to some people but it must not be that much if you spent it on something thats not a necessity. and like i said its still a beta. i have 13,000 songs and i have all of mine uploaded and working. it just takes time

How much time, Rod? I have half your tunes, just shy of 7,000, and waited and waited and waited and waited some more for 3 to 4 useless days. When is enough enough?

i took me a day and a half to get all of mine uploaded. i had to restart itunes and stop the upload a few times because it looked like it was getting stuck. the only thing i have a issue with now is that my album ark is not showing up for every album in my iphone 4 or my ipad2. but im sure when they release a update it will fix alot of the problems we are seeing

Success. Not about the iTunes Match process, mind you, but about the refund. Just got an email from Apple acknowledging they will issue a full refund within the next few days.

Rod410 wrote:

and like i said its still a beta.

Nope, not a beta. This is a released product that people are paying for. If it's not working (and so far for me not working AT ALL, hasn't even made it to the stage of trying to match a single song) people certainly can ask for their money back.

It's NOT in beta any longer. I was a dev using it in beta and it was actually a better service then.

I used Match all summer long and bragged to my friends about how awesome this was going to be.

I paid for my subscription during the beta. I loved it.

Then this. My friends now think I'm insane.

I tell you, if there was ever an instance where my non-Apple friends thought I was hyping something JUST because it was Apple, this was that time.

They are all on Google Music now, listening to their music on their phones, and I'm still locked out of my f*cking account because my son accidentally logged me off while Match was connected.

So I'm stuck for 90 days not being able to use a service I've already paid for.

This isn't a beta. This is a cluster f*ck.

When I pay for a service, I expect the service to work flawless. Apple is going to lose a lot of money off of this fiasco and lose a lot of customers. I don't know how you can claim that this is a beta? Betas you don't have to pay for because it's a testing stage. This is a final product, but is much more like a beta because it's garbage!

How did you get a refund? I'm struggling with that at the moment.

would need to contact iTunes via express lane

1. go to: http://www.apple.com/support/itunes/contact/

2. click "Get iTunes support via express lane"

3. folow link go to iTunes then iTunes store

4. give your info then towards the end give the description for the refund of iTunes match

5. once submitted iTunes will contact you within 24-48 hrs via email for response and refund and any other info they will need from you

I have now written three times to Apple support to request a refund for iTunes Match. Each time I get an auto-acknowledgement that apple will contact me within 24-48 hours. Then I hear nothing more from them.

I feel badly ripped off by apple over this.

Am pleased to say Apple have refunded me for iTunes Match. I hope they fix the issues soon