cclauset
Level 1 (1 points)

Q: Unknown error (8364) when trying to download from iCloud

I have a number of songs that issue an "An unknown error occurred (8364)" when attempting to download them from iCloud (iTunes 10.5.1 on OS X 10.7.2). The common issue is that these tracks all have a Purchased status, originally had a 128 kbps bit rate, and I believe were protected AAC files. For example:

  • Iomogen Heap: Speak for Yourself
  • Moby: Hotel
  • Coldplay: Parachutes
  • Dave Matthews Band: Stand Up
  • Moby: iTunes Originals
  • Moby: 18
  • Moby: Play
  • Thievery Corporation: The Cosmic Game
  • Garden State soundtrack
  • Red Hot Chili Peppers: Stadium Arcadium
  • Modest Mouse: Good News for People Who Love Bad News

One of the odder issues is that this affects the entire album for some, but others only some tracks. FWIW, only the Apple TV (2nd edition) can play these tracks. Neither one of my Macs (iMac and MacBook Pro w/ 10.7.2 + iTunes 10.5.1) can play them and my iPhone 4 (x2) just silently fails (no error message).

MacBook Pro, Mac OS X (10.7.2)

Posted on Nov 17, 2011 12:24 PM

by cclauset,Solvedanswer
cclauset cclauset
Level 1 (1 points)
A:

Hi all -

 

Given that I started this thread, I should note that the issue appears to have been resolved for my library.

 

Using a Smart Playlist to filter songs which are eligible for downloading as 256 kbps AAC from iTunes Match (credit MacWorld):

  • Bit Rate is less than 256 kbps
  • Media Kind is Music
  • Time is greater than 0:06
  • and iCloud Status is either Matched or Purchased

iTunes Match smart playlist.png

The steps I followed were:

  1. Update to iTunes 10.5.3
  2. Using the Smart Playlist above, Delete (and remove from iCloud) each of the songs that previously exhibited the Unknown error (8364) and Move to Trash
  3. Store → Turn Off iTunes Match
  4. Copy the previously deleted songs from my Trash back into my iTunes library
  5. Store → Turn On iTunes Match
  6. Again using the Smart Playlist above, Delete (but do not remove from iCloud) each of the songs and Move to Trash
  7. then control-click and Download (from iTunes Match)

 

Note: I'm not sure if deleting the songs from iCloud was required or not, but it appears that Apple has (or is in the process of) resolved this annoyance.

Posted on Jan 20, 2012 5:22 AM

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cclauset

Q: Unknown error (8364) when trying to download from iCloud

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  • by Synaptic Fire,

    Synaptic Fire Synaptic Fire Feb 8, 2012 12:22 PM in response to Rassilon
    Level 1 (0 points)
    Feb 8, 2012 12:22 PM in response to Rassilon

    Actually I'm not sure if this is correct as such.

     

    I was finding problems with a lot of music. Two examples are the entire albums of Gabriella Cilmi (Lessons to be Learned) and Wheatus (Too Soon Monsoon).

     

    Both those albums' songs error with 8364 and, alternately, error -50.

     

    When I looked in the folder for Lessons to be Learned, I actually found all the files were there! They had apparently downloaded, but iTunes had fallen on its face at the last moment. Same for the Wheatus album.

     

    So I just deleted the songs, thinking that if I could get a clean download, all would be well.

     

    I still get the error 8364, despite having downloaded the file successfully (almost) before.

     

    Trying to 'add folder' with the files that iTunes has downloaded (I thought it would replace the ones showing as 'in the cloud') doesn't work either.

  • by Synaptic Fire,

    Synaptic Fire Synaptic Fire Feb 8, 2012 12:24 PM in response to Synaptic Fire
    Level 1 (0 points)
    Feb 8, 2012 12:24 PM in response to Synaptic Fire

    An addendum: When I try and download songs that haven't been bought from iTunes, iTunes now crashes.

  • by EallenIII,

    EallenIII EallenIII Feb 12, 2012 9:46 PM in response to cclauset
    Level 1 (0 points)
    Feb 12, 2012 9:46 PM in response to cclauset

    I am having this problem with at least one album.

     

    I decided to blow $.99 and rebuy one track, on the off chance that it too would be 128 bit and I could (almost) forgive apple the oversight.  It was 256.  So this is not an issue of them not having a 256 version, just them not being able to give me what I paid for.

     

    Now, I am even willing to PAY $.30 TO GET THE UPDATE, but alas, the link to iTunes Plus disappears, most likely because they figure I don't need it with iTunes match.  Hah.

     

    This is also an issue for my iPhone.  I can't download this track there either.

     

    So this is a bug in their software that needs to be resolved.  Because of this, and many other issues with iTunes Match, I would not recommend it to anyone yet.  It will be a good service some day, I hope.

     

    Edward Allen

  • by EallenIII,

    EallenIII EallenIII Feb 12, 2012 9:54 PM in response to EallenIII
    Level 1 (0 points)
    Feb 12, 2012 9:54 PM in response to EallenIII

    I tried the following, and had (some) success:

     

    1. Deleted item from iTunes and Cloud but telling it to keep the file (alternativly, I guess I could of just backed up the file before doing this.
    2. Dragged it back into iTunes.
    3. Right Clicked and choose "Send to iCloud"
    4. Once it finished, a status of "Matched" was listed.
    5. Deleted item from iTunes LEAVING IT ON THE CLOUD.
    6. Redownloaded.

     

    So it worked, but it is listed as Matched, not Purchased.  Which I guess is fair, as I did not purchase a 256 version.  I am guessing that whatever problem on the server caused this has been (partially) fixed.

     

    Hope this helps.

     

    Edward Allen

  • by Helge Schwarz,

    Helge Schwarz Helge Schwarz Jul 20, 2012 1:31 AM in response to Synaptic Fire
    Level 1 (46 points)
    iPad
    Jul 20, 2012 1:31 AM in response to Synaptic Fire

    Same Bug here.

     

    As far I figured out, the problem starts when music match failed to identify the song in the first scann and matched it later to the coresponding iTunes sond. Goes even for music purchased and downloaded from iTunes.

     

    My solution was to ignore music match and get the song from the purchased Music section in itunes.

     

    Tried Apple DontCare Protection Hotline twice regarding this. Honestly, contacting Apple Support just cost time and money, but yields no solutions or help. Going to avoid such "service" contracts in the future. As for Music Match, probably I am better off with CD in a shelf then this.

  • by CGantz,

    CGantz CGantz May 31, 2016 9:03 PM in response to EallenIII
    Level 1 (4 points)
    May 31, 2016 9:03 PM in response to EallenIII

    This workflow helped me re-download the upgraded version of the file (256kbps, unprotected) when I was previously encountering the 8364 and -50 errors when trying to get upgraded version of the song.

     

    Thanks!

     

     

    Edit:  Quoted original reply just in case it's not obvious what workflow I'm referring to.

     

    I tried the following, and had (some) success:

     

    1. Deleted item from iTunes and Cloud but telling it to keep the file (alternativly, I guess I could of just backed up the file before doing this.
    2. Dragged it back into iTunes.
    3. Right Clicked and choose "Send to iCloud"
    4. Once it finished, a status of "Matched" was listed.
    5. Deleted item from iTunes LEAVING IT ON THE CLOUD.
    6. Redownloaded.

     

    So it worked, but it is listed as Matched, not Purchased.  Which I guess is fair, as I did not purchase a 256 version.  I am guessing that whatever problem on the server caused this has been (partially) fixed.

     

    Hope this helps.

     

    Edward Allen

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