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All replies
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Helpful answers
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Dec 14, 2011 11:40 PM in response to mcgorgomaganby Pookina,Another 'me too' in New Zealand. Macbook Pro fully up to date. I've paid for iTunes Match, but I get the same error message whenever I try to activate it. Hopefully Apple will realise there's something wrong and respond soon.
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Dec 14, 2011 11:42 PM in response to NSABERby sjordi,Same problem but even worse, each time I sign in it asks me whether I want to add this new computer to iTunes match!!! With the same machine.
Anyway, I could go through the iTunes Match process anyway, I give up.
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Dec 15, 2011 1:17 AM in response to sjordiby AlexDyer,SAME HERE! I feel Apple needs to sort themselves out they should be prepared for the release and iTunes match and it should be able to cope! I virtually just chucked away $40....
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Dec 15, 2011 4:40 AM in response to sjordiby WScottWalters,Don't give up just yet. While I initially had the sign-in problem, it hasn't been an issue since the first week and, in fact, Match has worked flawlessly since then. The only corrective action I took was to inactivate another music-streaming program (AudioGalaxy) that was running in the background. I can't conclude that this was the source of the problem. My other guess is that Apple's servers were overloaded at the debut of the service as everyone attempted to match/upload their libraries at once.
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Dec 15, 2011 5:26 AM in response to NSABERby DanielMayer,Well,
Another "Me too" to add to what seems a long list ....
MacBook Pro up-to-date (firmware, software) and since i signed on, I am asked to signoff and then on after an error has been encountered.
When i sgn on again, sometimes iTunes Match appears, sometimes not. When i go to my account window, I am asked to add this computer even though it is listed in the authorized list.
Hope we have a fix soon ....
Daniel
PS: does Apple plan to extend the renewal date if this problem persists ?
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Dec 15, 2011 6:18 AM in response to NSABERby sLyX1978,Same problem. Just bought the service and can't do anything with it. ***
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Dec 15, 2011 8:41 AM in response to Pookinaby Mike Connelly,For anyone who signed up outside of the USA or Brazil, looks like Apple made it available to some other countries by mistake. If you're anywhere else it probably won't work just yet and they'll give you a refund.
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Dec 15, 2011 6:51 PM in response to NSABERby sk-softwaredesign,I have a Workaround for you
1. Deauthorize you Computer
2. Log off from store
3. Restart itunes (not sure if needed)
4. Log into the Store
5. Dont Authorize your computer! Go to the store and click the iMatch entry from the menue and add your Computer (Works for me on Win2008R2 x64, Win7 x64 and on my MBA Lion)
hope its the solution for you!
@skat
Edit: pls dont forget to like if this is also the solution for you.
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Dec 15, 2011 9:50 PM in response to sk-softwaredesignby ix400,Another "me too". From Germany.
Error Message in German:
"Bei iTunes Match ist ein Fehler aufgetreten. Melden Sie sich im iTunes Store-Menü ab und dann wieder an und versuchen Sie es erneut."
@skat: Your workaround doesn't work for me.
Chris
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Dec 15, 2011 9:52 PM in response to NSABERby Mengjiao,Mine is working right now, in Canada
Looks like they are fixing it one by one country
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Dec 16, 2011 10:24 AM in response to sk-softwaredesignby Dylan from Philadelphia,Unfortunately, this didn't work for me. Neither did the update to iTunes 10.5.2.
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Dec 16, 2011 10:42 AM in response to NSABERby Mugendai,Mac User here, but I had a day 1/2 of Me too!! same error, same problem.. However, today it suddenly started working.
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Dec 16, 2011 9:34 PM in response to NSABERby xphiles,Another "me too", sorry... I've uninstalled iTunes, deauthorized my computer, re-authorized my computer, reinstalled itunes, turned off genius, turned it back on, logged in, logged out, restarted, yadda yadda, blah blah blah... No similar streaming services running in the background.
Sorry I couldn't be of more help. I rarely need to wait for the men in the white coats to fix things, but it looks like I'm going to have to just wait this one out. It really seems like a server error, and not anything on my end. Any "fixes" out there might just be flukes. I've literally tried EVERYTHING. Funny, iTunes didn't hesitate to charge my debit card, despite the fact that I've never had the pleasure of enjoying this feature for even one minute before it started being a problem. Shame on you, Apple.
"iTunes Match has encountered an error. Please choose Sign Out and then Sign In from the iTunes Store menu and try again."
over and over and over again...
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Dec 16, 2011 10:30 PM in response to xphilesby WScottWalters,Are you running the latest version of iTunes? 10.5.2 was released today and that may factor into your connection issue. I agree that it's most likely a server issue on Apple's end.