NSABER

Q: Please sign in again.  iTunes Match has encountered an error.

Every time I launch iTunes and try to update iMatch, I receive the following error.

 

Please sign in again.

 

iTunes Match has encountered an error.  Please choose Sign Out and then Sign In from the iTunes Store Menu

 

 

I am running Windows 7. 

This happens every time I launch iTunes.  I need to log out and log back in.

 

Why?   How can I fix?

Posted on Nov 17, 2011 5:54 PM

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Q: Please sign in again.  iTunes Match has encountered an error.

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  • Helpful answers

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  • by mikelanghorst,

    mikelanghorst mikelanghorst May 21, 2012 9:57 AM in response to lostinthesound
    Level 1 (0 points)
    May 21, 2012 9:57 AM in response to lostinthesound

    I'm seeing that exact behavior, only the long files cause the issue.  Something must have changed in the last few months as I had no issue with these files till the beginning of this year.

  • by mikelanghorst,

    mikelanghorst mikelanghorst May 21, 2012 7:09 PM in response to mikelanghorst
    Level 1 (0 points)
    May 21, 2012 7:09 PM in response to mikelanghorst

    Still failing at the upload step even after running as Administrator, logging out/back in and such.

  • by mikelanghorst,

    mikelanghorst mikelanghorst May 21, 2012 7:10 PM in response to mikelanghorst
    Level 1 (0 points)
    May 21, 2012 7:10 PM in response to mikelanghorst

    Best hardware, yet forced to use the worst software...

  • by mikelanghorst,

    mikelanghorst mikelanghorst May 21, 2012 8:28 PM in response to mikelanghorst
    Level 1 (0 points)
    May 21, 2012 8:28 PM in response to mikelanghorst

    Now after deleting the .plist file, it refuses to sync at all, even with the files that previously triggered the problem removed. FFFFUFUUUUUUUUUUU

  • by Tricko,

    Tricko Tricko Jun 12, 2012 2:45 AM in response to NSABER
    Level 1 (5 points)
    Jun 12, 2012 2:45 AM in response to NSABER

    I've finally fixed my own problem with this on my MBP, it turned out to be the cookie settings in Safari that were the problem.

     

    I'd switched Safari's privacy settings to always block cookies as I don't use it. There must have already been an iTunes cookie in there before I made the switch, but at some point in the last few days it must have been cleared out and then I was getting the match problem and couldn't view my iTunes account details either.

     

    Switching the cookie setting back to block: From third parties and advertisers, logged into iTunes acount again and then match worked finally.

  • by Make It Happen,

    Make It Happen Make It Happen Jun 25, 2012 1:02 PM in response to Tricko
    Level 1 (0 points)
    Jun 25, 2012 1:02 PM in response to Tricko

    THIS WORKED FOR ME!  Nailed it!  How weird.  I don't even use safari as a main browser.

  • by Nickerbocker,

    Nickerbocker Nickerbocker Jul 24, 2012 2:54 PM in response to NSABER
    Level 1 (5 points)
    Jul 24, 2012 2:54 PM in response to NSABER

    I have this problem on my work laptop, my home MBP, and my home Windows desktop.  iTunes is updates.  About every-other-time I open iTunes on any of these machines I'm asked to re-sign in.  I keep hoping and praying that an iTunes update finally fixes this.  If this isn't fixed by November, I'm not renewing iTunes match.  I love the service but I can't be hassled with signing out, signing in, and re-adding my computer to iTunes Match.

     

    You people saying some solution worked for you, could you please clarify which post specifically helped you?  There are many many pages now...

     

    Thanks.

  • by sbaj,

    sbaj sbaj Jul 24, 2012 4:32 PM in response to Nickerbocker
    Level 1 (0 points)
    Jul 24, 2012 4:32 PM in response to Nickerbocker

    Nickerbacker:

    This is what worked for people running Windows

    1. Launch iTunes as an admin (right click on your iTunes icon and click "Run as administrator."
    2. When iTunes loads, sign out, then sign back in.
      a) At this point, upon signing back in, my Match icon was gone from the Music folder, and it was looking for me to turn on Match again.
    3. De-authorize the computer, then authorize again.
    4. Now turn Match back on (the process seems like a quick check, and did not take as long as the first Match scan).
    5. After iTunes Match is complete again, I was able to close iTunes open again with "Run as administrator," and my match was all good.
    6. Close iTunes and reopen without "Run as administrator" and it's still good, updates Match with no issues.

     

    Step 5 should not be necessary.

  • by Nickerbocker,

    Nickerbocker Nickerbocker Jul 24, 2012 4:38 PM in response to sbaj
    Level 1 (5 points)
    Jul 24, 2012 4:38 PM in response to sbaj

    sbaj wrote:

     

    Nickerbacker:

    This is what worked for people running Windows

    1. Launch iTunes as an admin (right click on your iTunes icon and click "Run as administrator."
    2. When iTunes loads, sign out, then sign back in.
      a) At this point, upon signing back in, my Match icon was gone from the Music folder, and it was looking for me to turn on Match again.
    3. De-authorize the computer, then authorize again.
    4. Now turn Match back on (the process seems like a quick check, and did not take as long as the first Match scan).
    5. After iTunes Match is complete again, I was able to close iTunes open again with "Run as administrator," and my match was all good.
    6. Close iTunes and reopen without "Run as administrator" and it's still good, updates Match with no issues.

     

    Step 5 should not be necessary.

     

    Ok, thanks!  I just went through the steps and I didn't get the message on Step 6 so that is a good sign however my problem has been really intermittent.  I'll load iTunes a couple times tomorrow; fingers crossed that this solves it for good.

     

    But I do still have the exact same issue on my Mac....

  • by AvrilGirl,

    AvrilGirl AvrilGirl Aug 21, 2012 12:48 PM in response to NSABER
    Level 1 (0 points)
    Aug 21, 2012 12:48 PM in response to NSABER

    Setting program compatability to "Windows 7" and then setting the itunes to always "Run As Administrator" for all users fixed the issure for me on Windows Server 2008 R2.

  • by tom_mez,

    tom_mez tom_mez Oct 4, 2012 6:14 AM in response to AvrilGirl
    Level 1 (0 points)
    Oct 4, 2012 6:14 AM in response to AvrilGirl

    I know Match is still beta, but isn't apple going to fix this some time soon? I'm getting tired of turning match off and on all the time!!!!

  • by Mike Connelly,

    Mike Connelly Mike Connelly Oct 4, 2012 12:46 PM in response to tom_mez
    Level 4 (1,785 points)
    Oct 4, 2012 12:46 PM in response to tom_mez

    The public release of Match has never been beta, not sure where people keep getting that idea.

  • by theoldbull,

    theoldbull theoldbull Nov 12, 2012 3:01 PM in response to NSABER
    Level 1 (0 points)
    Nov 12, 2012 3:01 PM in response to NSABER

    I have had the same problem repeatedly.  Repeatedly means every time I start iTunes on my MacBook Pro with all the latest software installed. 

     

    Each time I turn off iTunes Match and turn it back on again, signing in again, and authorizing this computer again.  And then it works until the next time.

     

    I am looking at 5 pages of users who are having this problem and you know who is missing???  Apple Tech Support!  

     

    Are you turkeys in Apple Support hiding in the bushes?  At least you could come to the surface to say, "We know this is a persistent bug and we have no idea what causes it or how to fix it."

     

    Instead you are doing a great imitation of Microsoft Tech Support.  Ignore it and hope the problem goes away.  If you are trying to emulate Microsoft, you are doing a **** good job.  Maybe we should all start emailing Mr. Tim Cook to get the attention of someone at Apple instead of wasting our time here.

  • by Nickerbocker,

    Nickerbocker Nickerbocker Nov 12, 2012 3:12 PM in response to Mike Connelly
    Level 1 (5 points)
    Nov 12, 2012 3:12 PM in response to Mike Connelly

    Mike Connelly wrote:

     

    The public release of Match has never been beta, not sure where people keep getting that idea.

     

    It really doesn't matter if it is out of beta or not.  Apple sells it as a service no matter what they are calling it.

  • by Nickerbocker,

    Nickerbocker Nickerbocker Nov 12, 2012 3:14 PM in response to theoldbull
    Level 1 (5 points)
    Nov 12, 2012 3:14 PM in response to theoldbull

    theoldbull wrote:

     

    I have had the same problem repeatedly.  Repeatedly means every time I start iTunes on my MacBook Pro with all the latest software installed. 

     

    Each time I turn off iTunes Match and turn it back on again, signing in again, and authorizing this computer again.  And then it works until the next time.

     

    I am looking at 5 pages of users who are having this problem and you know who is missing???  Apple Tech Support!  

     

    Are you turkeys in Apple Support hiding in the bushes?  At least you could come to the surface to say, "We know this is a persistent bug and we have no idea what causes it or how to fix it."

     

    Instead you are doing a great imitation of Microsoft Tech Support.  Ignore it and hope the problem goes away.  If you are trying to emulate Microsoft, you are doing a **** good job.  Maybe we should all start emailing Mr. Tim Cook to get the attention of someone at Apple instead of wasting our time here.

     

    I agree, this bug has been an issue since iTunes Match launced.  It also is an issue on Mac OS X AND Windows.  I've tried multiple things in this thread, and they all have been short term fixes for a bug that keep cropping up.  Don't understand why Apple can get it right on iOS devices but not in iTunes...

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